Contacting the Technical Support Service

This section describes the ways to get technical support and the terms on which it is available.

Obtaining information about Kaspersky Endpoint Agent for Linux for Technical Support

After you report a problem to Kaspersky Technical Support, they may ask you to generate a report with information about the operating system and send it to Kaspersky Technical Support. Kaspersky Technical Support may also ask you to create a trace file. The trace file allows you to trace the process of performing program commands step by step and determine the stage of program operation at which an error occurs.

Kaspersky Endpoint Agent enables system event audit using Linux Audit Daemon and sets up audit rules for itself. When the program is removed, audit rules configured by it are also removed. This does not stop Linux Audit Daemon.

To provide support more effectively in case of questions about the operation of the program, Technical Support staff can ask you to temporarily modify program settings during diagnostics to make debugging easier. To do so, you may have to:

• Retrieve extended diagnostic information.
• Fine-tune program settings in ways that are not possible with the standard user interface.
• Modify the settings for storing and sending the retrieved diagnostic information.
• Configure network traffic to be intercepted and saved to a file.

Technical Support staff will provide all the information needed to perform these operations (description of the sequence of steps, settings to be modified, configuration files, scripts, additional command line functionality, debugging modules, special-purpose utilities, and other resources) and inform you about the scope of data obtained for debugging purposes. The retrieved diagnostic information is saved on the user's computer. The retrieved data is not automatically sent to Kaspersky.

The operations listed above should be performed only when instructed by and under the supervision of Technical Support experts. Unsupervised changes to program settings performed in ways other than those described in the Help or according to the instructions of Technical Support experts can slow down or crash the operating system, reduce computer security, or compromise the availability and integrity of data being processed.

How to obtain Technical Support

If you cannot find a solution to your problem in the documentation or in one of the sources of information about Kaspersky Anti Targeted Attack Platform, we recommend that you contact Technical Support. Technical Support staff will answer your questions about installing and using Kaspersky Anti Targeted Attack Platform.

Kaspersky provides support of Kaspersky Anti Targeted Attack Platform throughout its life cycle (see the program life cycle page). Before you contact Technical Support, please read the technical support rules.

You can contact Technical Support in one of the following ways:

• Visit the Technical Support website.
• Send a request to Technical Support through the Kaspersky CompanyAccount portal.

Technical Support via Kaspersky CompanyAccount

Kaspersky CompanyAccount is a portal for companies that use Kaspersky software. The Kaspersky CompanyAccount portal is designed to facilitate interaction between users and Kaspersky experts through online requests. The Kaspersky CompanyAccount portal allows monitoring the progress of online request processing by Kaspersky staff and keeping the history of electronic requests.

You can register all of your organization's employees under a single account on Kaspersky CompanyAccount. A single account lets you centrally manage electronic requests from registered employees to Kaspersky and also manage the privileges of these employees via Kaspersky CompanyAccount.

The portal Kaspersky CompanyAccount is available in the following languages:

• English
• Spanish
• Italian
• German
• Polish
• Portuguese
• Russian
• French
• Japanese

To learn more about Kaspersky CompanyAccount, visit the Technical Support website.