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What to do if file access is blocked
Kaspersky Endpoint Security blocks access to infected files and applications. If a file is infected, it must be disinfected before it can be accessed.
- Open the main application window.
- On the navigation panel in the upper part of the main application window, click the
button.
- In the left pane of the Reports window, select Detected objects.
The Active group in the right pane of the window displays a list of detected objects with their respective statuses. You can expand the list of objects by clicking the
button.
- Disinfect all or one of the detected objects:
- To disinfect all detected objects, click the Disinfect All button.
The application starts disinfecting detected objects. While object disinfection is in progress, the application shows a notification window where you can choose the action to be taken on the object. If you select the Apply to all checkbox in the notification window after choosing the action to be taken on the object, the application applies this action to all files of this type.
- To disinfect one of the infected objects detected, select this object in the list and click the Disinfect button.
The application starts disinfecting the selected object. While object disinfection is in progress, the application shows a notification window where you can choose the action to be taken on the object.
- To disinfect all detected objects, click the Disinfect All button.
The Reports window opens.
If you know for sure that File Anti-Virus is blocking files that can't harm your computer, you can include them in Trusted Zone.