Collect information for Technical Support

For more effective support and troubleshooting of application problems, Technical Support specialists may ask you to change application preferences temporarily for purposes of debugging during diagnostics. This may require doing the following:

• Activating the functionality that gathers extended diagnostic information.
• Fine-tuning the preferences of individual application components, which are not available via standard user interface elements.
• Changing the preferences of transmission of diagnostic information that is gathered.

Technical Support representatives will provide you will all the information needed to perform the listed operations and inform you about the scope of data to be gathered for debugging purposes. After the extended diagnostic information is collected, it is saved on the user's computer. The collected data is not sent to Kaspersky Lab automatically.

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