Viewing incident details

To view incident details:

1. Open Management Console.
2. In the Management Console tree of nodes, select the Incidents node.
3. In the list of incidents, select an incident whose details you want to view.
4. Click the View button.

   This opens the Incident details window. In this window, you can view detailed information about the incident, change its status, and select an action for the incident-related file. You can switch between incidents on the list by clicking the Previous and Next buttons.

   The Browse tab shows the details of incidents and the reasons why they were generated.

   The History tab shows information about the history of incident processing (such as changes of the incident status or incident archiving).

5. Click the Cancel button to finish viewing the incident details.

If you have changed the incident status while viewing the incident details, click OK to save the changes.

Use these settings for the following tasks Managing incidents

See also Incident details – Review Incident details – History

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