Common issues

Kaspersky Safe Kids for Android has the following limitations:

• We do not recommend installing Kaspersky Safe Kids in the child mode on Oppo devices. Installed on Oppo as on a parent's device, the application works correctly.
• Kaspersky Safe Kids is incompatible with Chromebook devices.
• Kaspersky Safe Kids content filtering is not applied to websites that you open from Kaspersky Password Manager.
• In rare cases, it may take some time to activate your subscription. To finish the activation process successfully, make sure the device is connected to the Internet and do not sign out of your My Kaspersky account.
• Kaspersky Safe Kids might not work as intended on devices that use Android Go, due to the technical characteristics of that operating system.

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Make the app shortcut less visible

You can make the app shortcut less visible on child's Android device.

To make shortcut less visible:

1. On your child's device that is already set up, open Kaspersky Safe Kids.
2. In the app menu, select Turn off the app.
3. Enter the password for your My Kaspersky account and pause protection for several minutes.
4. Go to device Settings → Accessibility.
5. Tap Installed apps and select Kaspersky Safe Kids.
6. Enter the password for Kaspersky Safe Kids if needed.
7. Without turning the switch on, tap the name of the Kaspersky Safe Kids shortcut setting.
8. Next to the enabled setting, tap More options or the button.
9. Configure the label display options:
   • Select the desired shortcut location
   • Reduce the label size to the minimum value
   • Select Hide if not in use
   • Set the label transparency to the maximum value
10. Return to Kaspersky Safe Kids.
11. In the app menu, select Turn off the app.
12. Resume your child's device protection.