Kaspersky Secure Mobility Management

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Using the Kaspersky Endpoint Security for Android app

This Help section describes features and operations that are available to users of the Kaspersky Endpoint Security for Android app.

Articles in this section comprise all the options that can be available or visible on a mobile device. The actual layout and behavior of the app depends on the remote administration system that is implemented and how the administrator configures your device in accordance with corporate security requirements. Some functions and options described in this section may not apply to your actual experience with the app. If you have any questions about the app on your specific device, contact your administrator.

In this section

App features

Main window at a glance

Status bar icon

Device scan

Running a scheduled scan

Changing the Protection mode

Anti-virus database updates

Scheduled database update

Things to do if your device gets lost or stolen

Web Protection

Get Certificate

Synchronizing with Kaspersky Security Center

Activating the Kaspersky Endpoint Security for Android app without Kaspersky Security Center

Installing the app in device owner mode

Enabling accessibility on Android 13

Updating the app

Removing the app

Applications with a briefcase icon

KNOX app

Page top
[Topic 216449]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

App features

Kaspersky Endpoint Security offers the following key features.

Protection against viruses and other malware

The app uses the Anti-Virus component to protect the device against viruses and other malware.

Anti-Virus performs the following functions:

  • Scans the entire device, installed apps, or selected folders for threats
  • Protects the device in real time
  • Scans newly installed apps before they are launched for the first time
  • Updates anti-virus databases

If an application that collects information and sends it to be processed is installed on a mobile device, Kaspersky Endpoint Security for Android may classify this application as malware.

Protection of stolen or lost device data

The Anti-Theft component protects your data against unauthorized access and helps you to locate the device if it gets lost or stolen.

Anti-Theft lets you perform the following operations remotely:

  • Lock the device.

    To prevent a hacker from having the capability to unlock the device, Kaspersky Endpoint Security must be enabled as an Accessibility Features service on mobile devices running Android 7.0 or later.

  • Turn on a loud alarm on the device even if the device sound is disabled.
  • Get the device location map coordinates.
  • Wipe data stored on the device.
  • Reset to factory settings.
  • Secretly take a mugshot of the person using your device.

To enable Anti-Theft operations, Kaspersky Endpoint Security must be enabled as a device administrator. If you did not grant device administrator rights during the initial configuration of apps, you can grant administrator rights to Kaspersky Endpoint Security using the appropriate notification or in the device settings (Android SettingsSecurityDevice administrators).

Protection against online threats

The Web Protection component provides protection against online threats.

Web Protection blocks malicious websites that distribute malicious code, and phishing websites designed to steal your confidential data and gain access to your financial accounts. Web Protection scans websites before you open them by using the Kaspersky Security Network cloud service. Learn more.

App Control

According to corporate security requirements, the administrator of the remote administration system (hereinafter also "administrator") creates lists of recommended, blocked, and required apps. The App Control component is used to install recommended and required apps, update them, and remove blocked apps.

App Control lets you install recommended and required apps to your device via a direct link to the distribution package or a link to Google Play. App Control lets you remove blocked apps that violate corporate security requirements.

Kaspersky Endpoint Security must be enabled as an Accessibility Features service to ensure proper functioning of App Control. If you did not enable this service during the Initial Configuration Wizard for the app, you can enable Kaspersky Endpoint Security as an Accessibility Features service using the appropriate notification or in the device settings (Android SettingsAccessibilityServices).

Compliance Control

The Compliance Control component automatically checks whether the device conforms to corporate security requirements. If your device does not meet corporate security requirements, the app shows a notification with the following information:

  • Reason for the non-compliance (for example, blocked apps were detected on the device or Anti-Virus databases are out of date).
  • Time period within which you must eliminate the non-compliance (for example, 24 hours).
  • Action that will be taken on the device if you do not eliminate the non-compliance within the specified time period (for example, device will be locked).
  • Action performed to fix the device's non-compliance with corporate security requirements.

Page top
[Topic 84085]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Main window at a glance

The appearance of the main window slightly differs for different screen resolutions.

The main window displays the overall protection status of your device. This status determines the color of the window:

  • Green indicates that device protection is at an optimal level.
  • Red indicates critical problems with device security.

In the main app window, you can also do the following:

  • View notifications by clicking the button at the top right corner. They inform you about security issues, problems in app operation, compliance with corporate security requirements, and the status of your license.
  • Navigate between the main window and app settings using the buttons at the bottom.
Page top
[Topic 85422]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Status bar icon

After the first launch wizard finishes, the icon of Kaspersky Endpoint Security appears in the status bar.

The icon reflects the operation of the app and provides access to the main window of Kaspersky Endpoint Security.

The icon signals the operation of Kaspersky Endpoint Security and reflects the protection status of your device:

Значок программы – Device is protected.

– There are problems with protection (for example, the anti-virus databases are out of date or a newly installed app has not been scanned).

Page top
[Topic 238899]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Device scan

Anti-Virus has a number of limitations:

  • When Anti-Virus is running, a threat detected in the external memory of the device (such as an SD card) cannot be neutralized automatically in the Work profile (Applications with a briefcase icon, Configuring the Android work profile). Kaspersky Endpoint Security for Android does not have access to external memory in the Work profile. Information about detected objects is displayed in app notifications. To neutralize objects detected in the external memory, the object files have to be deleted manually and the device scan restarted.
  • Due to technical limitations, Kaspersky Endpoint Security for Android cannot scan files with a size of 2 GB or more. During a scan, the app skips such files without notifying you that such files were skipped.

To start a device scan:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsAnti-VirusStart scan.
  2. Select the device scan scope:
    • Scan entire device. The app scans the entire file system of the device.
    • Scan installed apps. The app scans only installed apps.
    • Custom Scan. The app scans the selected folder or individual file. You can select an individual object (folder or file) or one of the following partitions of device memory:
      • Device memory. Read-accessible memory of the entire device. This also includes the system memory partition that stores operating system files.
      • Internal memory. Device memory partition intended for installation of apps and storage of media content, documents, and other files.
      • External memory. External SD card memory. If no external SD card is installed, this option is hidden.

Access to virus scan settings may be restricted by your administrator.

To configure the virus scan:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsAnti-VirusScan settings.
  2. If you want the app to detect adware and apps that could be used by hackers to cause harm to your device or data when the app performs a scan, switch on the Adware, dialers, and other toggle button.
  3. Click Action on threat detection, and then select the action taken by the app by default:
    • Quarantine

      Quarantine stores files as archives, so they cannot harm the device. The Quarantine lets you delete or restore the files that were moved to isolated storage.

    • Request action

      The app prompts you to select an action for each detected object: skip, quarantine, or delete. When multiple objects are detected, you can apply a selected action to all objects.

    • Delete

      Detected objects will be automatically deleted. No additional actions are required. Prior to deleting an object, Kaspersky Endpoint Security will display a temporary notification about the detection of the object.

    • Skip

      If the detected objects have been skipped, Kaspersky Endpoint Security warns you about problems in device protection. For each skipped threat, the app provides actions that you can perform to eliminate the threat. The list of skipped objects may change, for example, if a malicious file was deleted or moved. To receive an up-to-date list of threats, run a full device scan. To ensure reliable protection of your data, eliminate all detected objects.

Information about detected threats and the actions taken on them is logged in app reports (SettingsReports). You can choose to display reports on Anti-Virus operations.

Page top
[Topic 85648]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Running a scheduled scan

Anti-Virus has a number of limitations:

  • When Anti-Virus is running, a threat detected in the external memory of the device (such as an SD card) cannot be neutralized automatically in the Work profile (Applications with a briefcase icon, Configuring the Android work profile). Kaspersky Endpoint Security for Android does not have access to external memory in the Work profile. Information about detected objects is displayed in app notifications. To neutralize objects detected in the external memory, the object files have to be deleted manually and the device scan restarted.
  • Due to technical limitations, Kaspersky Endpoint Security for Android cannot scan files with a size of 2 GB or more. During a scan, the app skips such files without notifying you that such files were skipped.

To configure the full scan schedule for a device:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settings → Anti-VirusScan settings.
  2. Tap Schedule, and then select the full scan frequency:
    • Weekly
    • Daily
    • Disabled
    • After database update
  3. Click Start day, and then select the day of the week when you want to start the full scan.
  4. Click Start time, and then select the time for starting the full scan.

A full scan of the device is started according to schedule.

On Android 12 or later, the app may perform this task later than specified if the device is in battery saver mode.

Page top
[Topic 85649]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Changing the Protection mode

Real-Time Protection lets you detect threats in files being opened, and scan apps while they are being installed on the device in real time. The anti-virus databases and the Kaspersky Security Network cloud service (Cloud Protection) are used to ensure security automatically.

To change the device protection mode:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsAnti-VirusReal-time protection mode.
  2. Select the device Protection mode:
    • Disabled. Protection is disabled.
    • Recommended. Anti-Virus scans only installed apps and files from the Downloads folder. Anti-Virus scans new apps as soon as they are installed.
    • Extended. Anti-Virus scans all device files for malicious objects when any operation is performed with them (for example, when they are saved, moved, or modified). Anti-Virus also scans new apps as soon as they are installed.

Information about the current Protection mode is displayed under the description of the component.

Access to Real-Time Protection settings may be restricted by your administrator.

To enable Cloud Protection (KSN):

  1. Tap SettingsApp settingsAnti-Virus in the main window of Kaspersky Endpoint Security.
  2. Switch on the Cloud Protection (KSN) toggle button.

    The Cloud Protection (KSN) toggle button manages the use of Kaspersky Security Network only for real-time protection of a device. If the check box is cleared, Kaspersky Endpoint Security continues to use KSN for the operation of other components of the app.

As a result, the app obtains access to the Kaspersky online knowledge base regarding the reputation of files and apps. The scan is performed for threats whose information has not yet been added to Anti-Virus databases but is already available in KSN. Kaspersky Security Network cloud service provides full operation of Antivirus and reduces the likelihood of false alarms. Only your administrator can fully disable the use of Kaspersky Security Network.

To configure Real-Time Protection:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsAnti-VirusScan settings.
  2. If you want the app to detect adware and apps that could be used by hackers to cause harm to your device or data when the app performs a scan, switch on the Adware, dialers, and other toggle button.
  3. Click Action on threat detection, and then select the action taken by the app by default:
    • Quarantine

      Quarantine stores files as archives, so they cannot harm the device. Quarantine lets you delete or restore the files that were moved to isolated storage.

    • Delete

      Detected objects will be automatically deleted. No additional actions are required. Prior to deleting an object, Kaspersky Endpoint Security will display a temporary notification about the detection of the object.

    • Skip

      If the detected objects have been skipped, Kaspersky Endpoint Security warns you about problems in device protection. For each skipped threat, the app provides actions that you can perform to eliminate the threat. The list of skipped objects may change, for example, if a malicious file was deleted or moved. To receive an up-to-date list of threats, run a full device scan. To ensure reliable protection of your data, eliminate all detected objects.

Information about detected threats and the actions taken on them is logged in the app reports (SettingsReports). You can choose to display reports on Anti-Virus operations.

Page top
[Topic 85650]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Anti-virus database updates

To update anti-virus databases of the app:

In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsAnti-VirusStart database update.

Page top
[Topic 85651]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Scheduled database update

The app can automatically update the anti-virus databases according to the schedule you specify.

To configure the update schedule:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsAnti-VirusDatabase update settings.
  2. Click Schedule, and then select the update frequency:
    • Weekly
    • Daily
    • Disabled
  3. Click Start day, and then select the day of the week when you want to run the update.
  4. Click Start time, and then select the time for starting the update.

Anti-virus database updates are started according to schedule.

On Android 12 or later, the app may perform this task later than specified if the device is in battery saver mode.

Updates functionality (including providing anti-virus signature updates and codebase updates), as well as KSN functionality will not be available in the software in the U.S. territory from 12:00 AM Eastern Daylight Time (EDT) on September 10, 2024 in accordance with the restrictive measures.

Page top
[Topic 85652]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Things to do if your device gets lost or stolen

If your device gets lost or stolen, contact your system administrator. The administrator can execute Anti-Theft commands on your device remotely according to corporate security requirements.

If a Full reset command is sent to the device, control over the device will be lost, and the remaining Anti-Theft commands will not work.

Page top
[Topic 85653]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Web Protection

The following conditions must be met to enable Web Protection:

  • Kaspersky Endpoint Security must be enabled as an Accessibility Features service.
  • The Statement regarding data processing for the purpose of using Web Protection (Web Protection Statement) should be accepted. Kaspersky Endpoint Security uses Kaspersky Security Network (KSN) to scan websites. The Web Protection Statement contains the terms of data exchange with KSN.

    Your administrator can accept the Web Protection Statement for you in Kaspersky Security Center. In this case, you are not required to take any action.

    If your administrator has not accepted the Web Protection Statement and has sent you the request to do this, you must read and accept the Web Protection Statement in the app settings.

    If your administrator has not accepted the Web Protection Statement, Web Protection is not available.

To use Web Protection in Telegram, disable opening links in the In-App Browser in Telegram settings.

Web Protection on Android devices works only in the Google Chrome browser (including the Custom Tabs feature), Huawei Browser, and Samsung Internet Browser. Web Protection for Samsung Internet Browser does not block sites on a mobile device if a work profile is used and Web Protection is enabled only for the work profile.

To use Web Protection at all times when you browse the web, set Google Chrome or Samsung Internet Browser as the default browser.

To set a supported browser as the default browser and use Web Protection for website scanning at all times:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsWeb Protection.
  2. Switch the Web Protection toggle button to On.
  3. Tap Set default browser.

    This button is displayed when Web Protection is enabled and a supported browser has not been set as the default browser.

    The default browser selection wizard starts.

  4. Follow the wizard instructions.

The wizard sets Google Chrome, Huawei Browser, or Samsung Internet Browser as the default browser. Web Protection continuously scans websites while you browse the web.

Page top
[Topic 85654]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Get Certificate

To obtain a certificate for accessing corporate network resources:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsAdditionalGet certificate.
  2. Specify your corporate network account credentials.
  3. If you have received a one-time password from the administrator, select the One-time password check box, and then enter the password you received.

    The Certificate Installation Wizard starts.

  4. Follow the wizard's instructions.
Page top
[Topic 85659]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Synchronizing with Kaspersky Security Center

Synchronization of the mobile device with the Kaspersky Security Center remote administration system is required for protecting and configuring your device in accordance with corporate security requirements. The device is automatically synchronized with Kaspersky Security Center, and you can also start synchronization manually. After the first synchronization, your device is added to the list of mobile devices managed via Kaspersky Security Center. The administrator can then configure your device in accordance with corporate security requirements.

You can configure synchronization settings while running the Initial Configuration Wizard or in the settings of Kaspersky Endpoint Security. Synchronization settings have to be configured if you have installed Kaspersky Endpoint Security by using Google Play. Request the values of synchronization settings from your system administrator.

Modify the settings of device synchronization with the Kaspersky Security Center remote administration system only when instructed to do so by the administrator.

To synchronize your device with Kaspersky Security Center:

  1. In the main window of Kaspersky Endpoint Security, tap SettingsApp settingsSynchronization.
  2. In the Synchronization settings section, specify the values of the following settings:
    • Server
    • Port
    • Group
    • Corporate email address

    Synchronization settings can be hidden by the administrator.

  3. Tap Synchronize.
Page top
[Topic 85662]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Activating the Kaspersky Endpoint Security for Android app without Kaspersky Security Center

In most cases, the Kaspersky Endpoint Security for Android app that is installed on your device is activated by the administrator centrally in the Kaspersky Security Center remote administration system. If your device is not connected to Kaspersky Security Center, you can enter the activation code manually. To get the activation code, contact the administrator.

Activate the app manually only when instructed to do so by the administrator.

To enter the activation code:

  1. In the error message that says that your license will soon expire or has expired and that your device is not connected to the Administration Server, tap Activate.
  2. In the activation window, enter the activation code that the administrator gave you, and then tap Activate.
  3. If the activation code is correct, a notification is displayed saying that the app has activated, along with the license expiration date.

The Kaspersky Endpoint Security for Android app on your device is activated.

Page top
[Topic 98862]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Installing the app in device owner mode

Device owner mode is the device operation mode for company-owned Android devices. This mode allows the administrator to have full control over the entire device and configure a wide range of device functions. Device owner mode is supported on Android 7.0 or later.

To deploy the app in device owner mode, you need to reset the device to factory settings and install the app using the QR code generated in Kaspersky Security Center. The QR code contains all the necessary data for app configuration.

To install the Kaspersky Endpoint Security for Android app on the device in device owner mode:

  1. Reset the device to factory settings.

    The device reboots, and the welcome screen appears.

  2. Tap six times on an empty space of the device's welcome screen.

    The QR code reader appears.

  3. Scan the QR code generated in Kaspersky Security Center for app installation.
  4. Perform the initial setup of the device. The operating system installs the Kaspersky Endpoint Security for Android app in the background.

    Once the device setup completes, Kaspersky Endpoint Security for Android starts on the device.

  5. Activate the app by following the instructions in the app's Initial Configuration Wizard.

The Kaspersky Endpoint Security for Android app is installed and activated on the device in device owner mode.

Page top
[Topic 241802]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Enabling accessibility on Android 13 or later

On Android 13 or later, accessibility services are restricted for apps not downloaded from Google Play or HUAWEI AppGallery. You must manually allow accessibility services if you downloaded Kaspersky Endpoint Security for Android from the Kaspersky Security Center server or the Kaspersky website.

If you update the Kaspersky Endpoint Security for Android app using a Kaspersky Security Center installation package or APK file from the Kaspersky website, accessibility services will be disabled. You must manually enable accessibility services again.

Accessibility is used for the following purposes:

  • Check websites and apps in Kaspersky Security Network
  • Lock the device in case of theft
  • Display warnings
  • Block the camera when restricted by the administrator

To enable accessibility for Kaspersky Endpoint Security:

  1. Open the Accessibility page in the device settings and find Kaspersky Endpoint Security.
  2. Turn on the Kaspersky Endpoint Security switch. In the dialog that says that accessibility services are restricted, tap OK.

    Now you can give Kaspersky Endpoint Security access to the restricted settings.

  3. Open the Kaspersky Endpoint Security info page in the device settings. For example, go to Settings > Apps and then find the app in the list of apps.
  4. On the Kaspersky Endpoint Security info page, tap 3 dots menu in the top right corner and select the Allow restricted settings menu item.

    Kaspersky Endpoint Security now has access to the restricted settings.

  5. Go back to the Accessibility page in the device settings and find Kaspersky Endpoint Security.
  6. Turn on the Kaspersky Endpoint Security switch. In the dialog that opens, allow the app to have full control of your device.

Accessibility services are now enabled for Kaspersky Endpoint Security.

Page top
[Topic 237468]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

To enable accessibility for Kaspersky Endpoint Security:

  1. In the dialog that asks you to turn on accessibility services, tap Turn On.

    The Accessibility page in the device settings opens.

  2. Turn on the Kaspersky Endpoint Security switch. In the dialog that says that accessibility services are restricted, tap OK.

    Now you can give Kaspersky Endpoint Security access to the restricted settings.

  3. Open the Kaspersky Endpoint Security info page in the device settings. For example, go to Settings > Apps and then find the app in the list of apps.
  4. On the Kaspersky Endpoint Security info page, tap 3 dots menu in the top right corner and select the Allow restricted settings menu item.

    Kaspersky Endpoint Security now has access to the restricted settings.

  5. Go back to the app and in the dialog that asks you to turn on accessibility services, tap Turn On.

    The Accessibility page in the device settings opens.

  6. Turn on the Kaspersky Endpoint Security switch. In the dialog that opens, allow the app to have full control of your device.

Accessibility services are now enabled for Kaspersky Endpoint Security.

Page top
[Topic 237476]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Updating the app

Kaspersky Endpoint Security can be updated in the following ways:

  • Manually by using Google Play. You can download the new version of the app from Google Play and install it on your device.
  • With the help of the administrator. The administrator can remotely update the version of the app on your device by using the Kaspersky Security Center remote administration system.

Updating the app from Google Play

The administrator can block you from updating the app from Google Play.

The app can be updated from Google Play by following the standard update procedure of the Android platform. The following conditions must be met in order for the app to be updated:

  • You must have a Google account.
  • The device must be linked to your Google account.
  • The device must be connected to the internet.

To learn more about creating a Google account, linking your device to your account, or working with Google Play Store, see Google's support website.

Updating the app via Kaspersky Security Center

Updating the app via Kaspersky Security Center consists of the following steps:

  1. The administrator sends to your mobile device the distribution package of the app whose version meets the corporate security requirements.

    A prompt to install Kaspersky Endpoint Security on your device is displayed.

  2. Accept the update terms and conditions.

    The new version of the app will be installed to your device. The app does not require additional configuration after the update.

Updates functionality (including providing anti-virus signature updates and codebase updates), as well as KSN functionality will not be available in the software in the U.S. territory from 12:00 AM Eastern Daylight Time (EDT) on September 10, 2024 in accordance with the restrictive measures.

Page top
[Topic 102487]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Removing the app

The administrator can block you from removing the app on your own. If this is the case, you cannot remove Kaspersky Endpoint Security.

Kaspersky Endpoint Security can be removed by the following methods:

  • Manually in the device settings.
  • With the help of the administrator. The administrator can remotely remove the app from your device by using the Kaspersky Security Center remote administration system.

On devices operating in device owner mode, Kaspersky Endpoint Security for Android can be removed only by the administrator by resetting the device to factory settings.

Removal in the device settings

The app is removed by following the standard procedure for the Android platform. To remove the app, administrator rights for Kaspersky Endpoint Security must be disabled in the device security settings.

On devices running Android 7.0 or later, if the administrator has blocked removal, the device will be locked if an attempt is made to remove the app in the Android settings. To unlock the device, contact your administrator.

Removal via Kaspersky Security Center

App removal by using Kaspersky Security Center consists of the following steps:

  1. The administrator sends the app removal command to your mobile device.

    Your mobile device displays a prompt to confirm removal of Kaspersky Endpoint Security.

  2. Confirm app removal.

    The app will be removed from your device.

Page top
[Topic 85660]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

Applications with a briefcase icon

KSM_afw_icon

Application icon in the Android work profile

Apps marked with a briefcase icon (corporate apps) are stored on your device in the Android work profile (hereinafter also referred to as the "work profile"). Android work profile is a safe environment on your device in which the administrator can manage apps and accounts without restricting your capabilities to work with personal data.

The work profile lets you store corporate data separately from personal data. This keeps corporate data confidential and protects it against malware. When a work profile is created on your device, the following corporate apps are automatically installed in the work profile: Google Play Market, Google Chrome, Downloads, Kaspersky Endpoint Security for Android, and others.

Page top
[Topic 102493]

The help for this version of the solution is no longer updated, so it may contain outdated information. For up-to-date information about the solution refer to the Kaspersky Secure Mobility Management 4.1 Help.

KNOX app

KSM_knox_icon

KNOX icon

The KNOX app opens a KNOX container on your device. A KNOX container is a safe environment on your device that has its own desktop, launch panel, apps, and widgets. The administrator can manage apps and accounts in a KNOX container without restricting your capabilities to work with personal data.

A KNOX container lets you store corporate data separately from personal data. This keeps corporate data confidential and protects it against malware.

In a KNOX container, you can access your company mailbox, the contact information of enterprise employees, file storage, and other applications.

For more details about working with KNOX, please visit the Samsung technical support website.

Page top
[Topic 138689]