Kaspersky Secure Mobility Management

Unlocking a mobile device

You can unlock a mobile device using the following methods:

• Send the mobile device unlock command
• Enter the one-time passcode on the mobile device (only for Android devices)

On certain devices (for example, HUAWEI, Meizu, and Xiaomi), you must manually add Kaspersky Endpoint Security for Android to the list of apps that are started when the operating system starts. If the app is not added to the list, you can unlock the device only by using a one-time passcode. You cannot use commands to unlock the device.

To learn more about sending commands from the list of mobile devices in Web Console, please refer to the Sending commands section.

A one-time device passcode is a secret code for unlocking the mobile device. The passcode is generated by Kaspersky Security Center and is unique for each mobile device. You can change the length of the one-time passcode (4, 8, 12, or 16 digits) in the Anti-Theft settings of the policy.

To unlock a mobile device using a one-time passcode:

1. In the main window of Kaspersky Security Center Web Console, select Assets (Devices) → Mobile → Devices.
2. Click the mobile device for which you want to get a one-time passcode.
3. Select Applications → Kaspersky Mobile Devices Protection and Management.

   The Kaspersky Mobile Devices Protection and Management properties window opens.

4. Select the Application settings tab.

   The unique passcode for the selected device is shown in the One-time code field of the One-time device passcode section.

5. Use any available method (such as email) to communicate the one-time passcode to the user of the locked device.

   The user then must enter the received one-time passcode on the screen of the device that is locked by Kaspersky Endpoint Security for Android.

The user's mobile device is unlocked.

After unlocking a device running Android 5 – 6, the screen unlock password is reset to "1234". After unlocking a device running Android 7 or later, the screen unlock password is not changed.

To change the length of the one-time device passcode:

1. In the main window of Kaspersky Security Center Web Console, select Assets (Devices) → Policies & profiles. In the list of group policies that opens, click the name of the policy that you want to configure.
2. In the policy properties window, select Application settings.
3. Select Android and go to the Protection section.
4. On the Anti-Theft card, click Settings.

   The Anti-Theft window opens.

5. Select the length of the one-time device passcode in the corresponding drop-down list. By default, the passcode is 4 digits long.
6. If you want to contact the person who finds the mobile device, in the Text displayed on locked device field, enter the text of the message that will be shown on the lock screen.
7. Click OK.
8. Click Save to save the changes you have made.

The length of the one-time passcode is set to the selected value.

Mobile device settings are changed after the next device synchronization with Kaspersky Security Center.