Removing Kaspersky Endpoint Security for Android

Kaspersky Endpoint Security for Android can be removed in the following ways:

1. App removal by the user

   The user removes Kaspersky Endpoint Security for Android manually using the app interface. In order for users to be able to remove the app, the app removal should be allowed in the Configure access to app settings card of the KES for Android settings section in the policy settings.

2. App removal by the administrator (corporate devices only)

   The administrator removes the app remotely using the Kaspersky Security Center Web Console. The app can be removed from an individual device or from several devices at once.

Permitting users to remove Kaspersky Endpoint Security for Android

To protect the app from removal on devices running Android 7 or later, Kaspersky Endpoint Security for Android must be set as an Accessibility feature. When the Initial Configuration Wizard is running, Kaspersky Endpoint Security for Android prompts the user to grant the application all required permissions. The user can skip these steps or disable these permissions in the device settings at a later time. If this is the case, the app is not protected from removal.

To allow removal of the app in a group policy:

1. In the main window of Kaspersky Security Center Web Console, select Assets (Devices) → Policies & profiles. In the list of group policies that opens, click the name of the policy that you want to configure.
2. In the policy properties window, select Application settings.
3. Select Android and go to the KES for Android settings section.
4. On the Configure access to app settings card, click Settings.

   The Configure access to app settings window opens.

5. Select the Allow removing the app from device check box.
6. Click OK.
7. Click Save to save the changes you have made.

As a result, users will be allowed to remove the app from mobile devices after synchronization with the Administration Server. The app removal button becomes available in the Kaspersky Endpoint Security for Android settings.

To remove the app from a device:

1. In the main window of Kaspersky Endpoint Security for Android, select Settings → App settings → Additional → Remove app.

   On corporate devices, Kaspersky Endpoint Security for Android can be removed only by the administrator.

2. Confirm removal of Kaspersky Endpoint Security for Android.

Kaspersky Endpoint Security for Android will be removed from the device.

Removal of Kaspersky Endpoint Security for Android by the user

On corporate devices, Kaspersky Endpoint Security for Android can be removed only by the administrator.

To independently remove Kaspersky Endpoint Security for Android from a mobile device, the user must do the following:

1. In the main window of Kaspersky Endpoint Security for Android, select Settings → App settings → Additional → Remove app.

   If the Remove app button is missing, this means that the administrator enabled protection against removal of Kaspersky Endpoint Security for Android or the device operates in corporate device mode.

2. Confirm the removal of Kaspersky Endpoint Security for Android.

Kaspersky Endpoint Security for Android will be removed from the device.

Remote removal of Kaspersky Endpoint Security for Android on corporate devices

You can remove the Kaspersky Endpoint Security for Android app from corporate devices remotely by sending a Reset to factory settings command.

Executing the Reset to factory settings command wipes all data from the device and rolls back device settings to their factory values. This app removal method is recommended by Android Enterprise to guarantee that data is removed from a corporate device.

To remove the app:

1. In the main window of Kaspersky Security Center Web Console, select Assets (Devices) → Mobile → Devices.
2. In the list of devices that opens, select a device that you want to send a command to.

   You can select multiple devices.

3. Click Send command.
4. In the Send command window that opens, in the Command field, select the Reset to factory settings command.
5. Click Send.

   You can view and cancel commands in the Command history.

   The command is sent to the devices you selected. Kaspersky Endpoint Security for Android is removed from these devices.

6. In the list of devices, select the device, and then click Delete.

   The device is removed from the list of managed devices in Kaspersky Security Center Web Console.

   If the device is not removed from Kaspersky Security Center Web Console, there can be problems with further installation of Kaspersky apps on this device.