Troubleshooting
If an error occurs, check the following:
- The thin client is turned on.
- The thin client is connected to the network.
- The correct IP address or server name, user name, and password were entered when connecting to the remote desktop.
If you are unable to resolve the error, please contact Technical Support. If necessary, Technical Support experts may ask you to provide system information and/or the event log.
Disconnecting from a remote desktop
If you encounter an error that causes Kaspersky Thin Client to disconnect from a remote desktop, a connection will be re-established automatically if this option is enabled in the remote environment connection settings.
If the connection is not restored during the re-connection attempt or if automatic connection is declined, the remote session screen closes and a message indicating the cause of the malfunction is displayed.
To resume operation on the remote desktop:
- Close the error message.
- Try to connect to the remote desktop.
- If the connection fails, restart the thin client and try to connect to the remote desktop again.
- If a connection still cannot be established, please contact your enterprise administrator to fix any physical issues that could be causing Kaspersky Thin Client to disconnect from the remote desktop.
- If the direct connection is established but you still cannot connect to the remote desktop, please contact Technical Support.
Testing the network connection
To test whether the thin client is connected to the network,
View the
in the Kaspersky Thin Client control panel. Page top