Kaspersky Thin Client
Contents
Contents
Disconnecting from a remote desktop
If you encounter an error that causes Kaspersky Thin Client to disconnect from a remote desktop, a connection will be re-established automatically if this option is enabled in the remote environment connection settings.
If the connection is not restored during the re-connection attempt or if automatic connection is declined, the remote session screen closes and a message indicating the cause of the malfunction is displayed.
To resume operation on the remote desktop:
- Close the error message.
- Try to connect to the remote desktop.
- If the connection fails, restart the thin client and try to connect to the remote desktop again.
- If a connection still cannot be established, please contact your enterprise administrator to fix any physical issues that could be causing Kaspersky Thin Client to disconnect from the remote desktop.
- If the direct connection is established but you still cannot connect to the remote desktop, please contact Technical Support.