Subscription & Account

A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices). You can purchase a subscription on Kaspersky website, or order it from a service provider, for example, Huawei AppGallery or another online store. You can manage your subscription via your personal account in the provider's services. The steps for managing your subscription depend on your provider. For example, here are the instructions for Huawei.

When you subscribe, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the plan you have chosen.

To use Kaspersky app under a subscription, you may need to sign in to My Kaspersky in the Kaspersky app and activate the subscription.

A subscription can be renewed automatically or manually. An auto-renewed subscription automatically renews at the end of each subscription period until you cancel it (as long as timely prepayment has been made to your service provider). A manually renewed subscription must be renewed at the end of each subscription period.

If you switched off automatic subscription renewal and would like to turn it on again, you may be able to do so using your account with your service provider.

When a subscription expires, you might be granted a grace period, during which the application remains fully functional. If you don't renew the subscription within the grace period, the Kaspersky app will switch to the limited version.

Depending on the subscription provider, the set of available subscription management options may vary. In addition, you may not be provided with a grace period to renew your subscription.

To cancel your subscription, contact the service provider from whom you purchased Kaspersky app.

Ordering a subscription for Kaspersky app does not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.

Cancel a subscription for Kaspersky app or switch to manual renewal:

1. Go to your personal account page on the service provider's website.
2. Check if there are any active subscriptions that include Kaspersky app.
3. Cancel or disable autorenewal for subscriptions that you don't need.

If you cancel your subscription within 30 days of purchase, you can request a refund. To do so, contact Customer Service.

Trial subscription. When you buy an auto-renewable subscription, you may be granted a trial period during which you can use all app features for free. This trial period may be granted only once.

If you buy the subscription in the Huawei store, when the trial period expires, the Huawei store will automatically charge you according to the subscription you chose.

If you cancel your subscription during the trial period, you can use all app features for free only until the end of the trial period.

The trial period and subscription auto-renewal may be unavailable in the territory of India.

If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection or in Kaspersky app. You need to add a subscription to your My Kaspersky account and sign in to My Kaspersky in the app. The subscription will be automatically applied to the device if the device limit under the subscription has not been reached.

Activating the subscription for Kaspersky app

To use all functions of the app, you can start a trial or buy and activate the subscription for Kaspersky app.

You must have an internet connection to buy and activate the subscription.

If you already have a subscription, you can do one of the following to activate it:

• Use a subscription detected for your My Kaspersky account.

  You must connect the app to My Kaspersky to use this option.

• Enter an
  activation code

  An activation code is a unique sequence of 20 letters and numerals in the format of xxxxx-xxxxx-xxxxx-xxxxx. You can use the activation code to activate the premium version of Kaspersky app.

  The subscription period starts on the date when the activation code is used for the first time on a device.

  If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Customer Service.

  received from your service provider or when buying a subscription.

Some subscriptions purchased from online stores need to be activated before you can use them. If you didn't do that right after your purchase, you'll receive a message asking you to activate it. To do so, tap the Activate on website button and enter your payment details to finish the activation on the website (available only in Spanish).

You can activate the subscription on first startup or at any time afterward.

We recommend that you sign in to My Kaspersky before purchasing or renewing your subscription. If you are signed in to your My Kaspersky account, the app can check if there is a purchased subscription that you can use to activate the app.

Activate the app using a subscription detected for your My Kaspersky account

Activate the subscription using an activation code

While using the app under a subscription, you can add another activation code on My Kaspersky before the current subscription expires or is cancelled or revoked. Note that it's not possible to add another activation code in the Kaspersky app before the previous one expires.

If you want to use an activation code different from the one currently used in the Kaspersky app, you need to re-install the app to enter the new code. This doesn’t apply to renewal codes.

Viewing information about the subscription and its term

You can view the license key, subscription term, and other information about your subscription.

Subscription information can be viewed if you are using the trial version or a subscription.

To check the subscription term and view detailed information:

1. Open Kaspersky app.
2. On the bottom tab bar, tap Profile.
3. In the section with your subscription, tap .

   A window opens with subscription information, including license key and device ID.

   If you see a button in the section with your subscription, tap it and select Information about subscription.

Limited free version of the Kaspersky app

Kaspersky Free is a limited free version of the Kaspersky app. Using the free version of the app gives you high-quality protection supplemented by advanced features and an easy to use interface.

We recommend that you create a free My Kaspersky account for better app management and access to certain features. You can create a My Kaspersky account right in the Kaspersky app by going to the Profile tab and tapping Sign in in the Sign in to My Kaspersky section. You can also create your account on the My Kaspersky website. To learn more about My Kaspersky and its features, refer to this section about My Kaspersky.

You don't need to renew your subscription to the free version of the app. Moreover, you can always switch to a paid subscription without downloading or installing any additional software. Learn how you can purchase a subscription in this article.

What's included in the free version of the Kaspersky app

Security

Anti-Virus

Using the Scan Device feature you can manually scan your device for threats, adware, and apps that intruders may use to harm your device or exploit your personal data. You can scan the entire file system, only installed apps or a selected file or folder. This feature also lets you download updates of the anti-virus databases used to detect threats.

You can perform the following types of scans:

• Full scan

  The Kaspersky app scans the device's entire file system. A full scan helps protect your personal data and money. It detects and eliminates threats (in installed apps and installation packages) on your device. A full scan also detects adware and apps that intruders may use to harm your device or exploit your personal data.

  We recommend you run a full scan of your device once a week to ensure your personal data is safe. If you don't want to scan manually, you can purchase a subscription and set up regular scans in the Automatic Anti-Virus settings.

• Quick scan

  The Kaspersky app only scans installed apps. We recommend you run a quick scan every time you install a new app when using the limited free version. If you purchase a subscription, you can set up scheduled scans of installed apps.

• Selective scan

  Lets you scan specific files and folders to protect your device from being infected.

Call Filter

You can use the Call Filter feature to block unwanted calls from spammers and possible scammers, and create your own denylist without leaving the app.

Secure QR Scanner

The Secure QR Scanner checks links in QR codes and barcodes before you open them. Use it to be warned about any malicious links that could harm your device.

Where Is My Device

The Where Is My Device feature lets you locate your phone in case it gets lost or stolen. You can use the My Kaspersky website to locate your device, send it commands, and even take mugshots of the person currently using your device.

Mugshots can't be taken in Germany due to local legislation. The device can only be locked.

Network

Unsecured Wi-Fi detection

If you connect to an unsecured Wi-Fi network, this feature warns you and prompts you to turn on a secure VPN connection to protect your data. If Kaspersky VPN is available to you, you can also configure it to automatically turn on secure connection.

Performance

My Apps

Lets you check the permissions given to apps and clean up unused apps.

Weak Settings Scan

This feature checks your device's operating system settings and gives you advice on how the security of your device can be improved.

Privacy

Data Leak Checker (limited)

With the limited version of this feature you can check whether accounts associated with the email address linked to your My Kaspersky account have leaked information to the internet or dark web. If a data leak has occured, you'll get information on the possible date of the leak, the website the data leaked from, and the category of the leaked data.Purchase a subscription to automatically check all your email addresses.

Who's Spying On Me

Who's Spying On Me helps you detect spying and physical stalking, allowing you to take action and protect yourself.

Kaspersky VPN (limited)

In some regions, using a VPN is legally regulated. To learn more, refer to this article.

When using the limited free version of Kaspersky VPN you can use a limited amount of secure traffic per day. The unlimited version gives you unlimited secure traffic and unlocks other features that improve your secure connection.

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Updating Kaspersky app subscriptions

Your subscription for Kaspersky Internet Security may update automatically to match the new subscription plans for Kaspersky app. No additional actions are required and no extra fees will be charged. All the subscription terms, such as the expiration date or the date of the next auto-renewal, stay the same.

The subscription plan is updated in the following way:

• If you had a subscription for Kaspersky Internet Security for Android, you will switch to a Kaspersky Standard subscription.
• If you had a Kaspersky Security Cloud Personal or Family subscription, you will switch to a Kaspersky Plus subscription.
• If you had a Kaspersky VPN subscription, you will have unlimited VPN in Kaspersky app.

View the features available in each subscription plan.

To continue using some app features under your subscription, you may need to sign in to your My Kaspersky account.

Signing in to My Kaspersky using your third-party account

You may have an option to quickly sign in to My Kaspersky with your existing Google, Facebook, Apple, Yandex or VK account.

The availability of quick sign-in depends on your region. For more details on restrictions in Russia, please see this article (available only in English and Russian).

First time sign-in

To sign in to My Kaspersky with your existing third-party account for the first time:

1. In the Sign In to My Kaspersky section, choose an authorization method and tap the corresponding button.

   The Sign in with VK ID option may not work on Huawei devices when using Huawei Browser. To fix this, try using another browser to sign in, for example, Google Chrome.

2. Select your region and language. This affects payment methods and availability of some apps in your My Kaspersky account.
3. Select the I agree to receive personalized special offers, reviews, surveys, order completion reminders, relevant news and events. I understand that I can withdraw my consent at any time by unsubscribing via my account settings or via such emails check box. This step is optional.

   To unsubscribe, you can withdraw your consent on the My Kaspersky website. Find the full instruction in the 'Decline the consent to be provided with marketing materials by email' section of the My Kaspersky help.

4. Tap Continue.

Kaspersky app will sign you in to My Kaspersky.

Further sign-ins

If you have already used your third-party account to sign in to My Kaspersky before, tap the corresponding button and follow the instructions.

Kaspersky app will sign you in to My Kaspersky.

Subscription restoration troubleshooting

Sometimes the app can't restore your subscription automatically.

Make sure that you are signed in to My Kaspersky on the account associated with your subscription.

Your subscription may have expired. If that is the case, you will need to purchase a new subscription.

If you are sure that your subscription has not expired and you are using the correct My Kaspersky account, please contact Customer Service.