Using My Kaspersky

About My Kaspersky

My Kaspersky is an online hub for the following tasks:

• Remotely managing supported Kaspersky applications on your devices.
• Downloading installation packages for Kaspersky applications.

You can sign in to My Kaspersky by any of the following methods:

• Using credentials associated with other Kaspersky resources.
• Creating a new account (on My Kaspersky or directly from compatible applications).
• Using your Facebook credentials.

You have to connect your devices to My Kaspersky in order to start using My Kaspersky.

Detailed information on using My Kaspersky is available in the My Kaspersky help.

About My Kaspersky account

A My Kaspersky account is required to sign in to and use My Kaspersky as well as to use certain Kaspersky applications.

If you do not have a My Kaspersky account yet, you can create one on My Kaspersky or directly from compatible applications. You can also use your other Kaspersky accounts to sign in.

When creating a My Kaspersky account, you have to specify a valid email address and set a password. The password must contain at least 8 characters, including at least one number, one uppercase Latin letter, and one lowercase Latin letter. Blank spaces are not allowed.

If the password is too weak or common, you must make it stronger in order to continue the sign-up process.

After your account is created, you will receive an email message containing a link to activate your account.

Activate your account by clicking the link in the email message.

About two-step verification

Two-step verification may be unavailable in your region. For more details, see the My Kaspersky help.

Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, you will receive a unique security code in one of the following ways:

• Via an SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.
• Via an authenticator app. You first need to set up two-step verification via your mobile phone number for the authenticator app feature to be available.

You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky help.

The security code is valid for a short period. If it expires, request another security code.

If you haven't received an SMS message with a security code

Managing Kaspersky app through My Kaspersky

On the My Kaspersky site, you can see your device's protection status and remotely manage some Kaspersky app features, for example:

• Update the app's anti-virus databases.
• Enable Automatic Anti-Virus, if it is disabled.
• Purchase or renew your subscription for Kaspersky app.
• Manage Where is My Device functions: protect your device if it is lost or stolen. For example, you can remotely lock the device or locate it.
• Recover a forgotten secret code.

Updating databases

You can update the databases on the My Kaspersky site.

To start an update through My Kaspersky:

1. Open My Kaspersky on any device.
2. Sign in to My Kaspersky with the same account you used to set up the feature.
3. Go to the Devices section.

   Click the panel for the mobile device that you want to manage remotely.

4. On the Security Status tab, in the Anti-Virus section click the Update button.

A database update will be started on the device.

Sharing My Kaspersky credentials via a link

If you have purchased a multidevice subscription for Kaspersky app, you can generate a personal link to install Kaspersky app on your computer or other devices. Your account data will be automatically transferred to the new device.

The link is created by My Kaspersky services and includes important parameters for your authentication. Do not send your personal link to anyone, because it may result in data leakage.

To install Kaspersky app on the other device:

1. In the left navigation bar of Kaspersky app, tap Share subscription.
2. On the screen that appears tap Send link.

   A system window with link sharing options appears.

3. Open the link on the device, where you want to install Kaspersky app.

   Now you can download the app and right after that you will be automatically signed in to your My Kaspersky account.