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[Topic 203905]

Activating the subscription for Kaspersky app

The option of purchasing a subscription for Kaspersky app in Google Play is currently unavailable for users in Russia. This is due to the pausing of Google Play's billing system for users in Russia. If you are in Russia, you can purchase a yearly subscription on the Kaspersky website. We are currently working on other purchase options and will keep you updated. Thank you for staying with us!

To use all functions of the app, you can start a trial or buy and activate the subscription for Kaspersky app.

You must have an Internet connection to buy and activate the subscription.

If you already have a subscription, you can do one of the following to activate it:

  • Use a subscription detected for your My Kaspersky account.

    You must connect the app to My Kaspersky to use this option.

  • Enter an
    activation code
    received from your service provider or when buying a subscription.

You can activate the subscription on first startup or at any time afterward.

We recommend that you sign in to My Kaspersky before purchasing or renewing your subscription. If you are signed in to your My Kaspersky account, the app can check if there is a purchased subscription that you can use to activate the app.

Purchase a subscription from Google Play

If you have a Huawei device without Google Play services, this option is unavailable for you. You can activate the subscription either by signing in to your My Kaspersky or by using an activation code.

  1. Open Kaspersky app.
  2. Tap Settings.
  3. At the top of the menu, tap the Settings icon with the subscription info.
  4. Tap Activate premium version.

    If a subscription that can be used to activate the app has been found for your My Kaspersky account, Kaspersky app prompts you to use it for activation. When you select the detected subscription, the app is automatically activated. If no subscription has been found or if you prefer to purchase a subscription from Google Play, select the subscription plan you would like to purchase.

  5. Tap Subscribe.
  6. Complete the purchase in Google Play.

    Once the subscription has been successfully activated, the app will notify you and display the subscription information.

Activate the app using a subscription detected for your My Kaspersky account

  1. Open Kaspersky app.
  2. Tap Settings.
  3. Make sure you are signed in to My Kaspersky. If not, tap Sign in to My Kaspersky.
  4. At the top of the menu, tap the Settings icon with the subscription info.
  5. Tap Activate premium version.

    If a subscription that can be used to activate the app has been found for your My Kaspersky account, Kaspersky app prompts you to use it for activation.

    If a subscription that can be used to activate the app is not found, tap I have a subscription.

  6. Tap Sign in to My Kaspersky and follow the instructions on the screen.

    Once the subscription has been successfully activated, the app will notify you and display the subscription information.

Activate the subscription using an activation code

  1. Open Kaspersky app.
  2. Tap Settings.
  3. At the top of the menu, tap the Settings icon with the subscription info.
  4. Tap Activate premium version.
  5. Select I have a subscription.
  6. Tap Enter the activation code.
  7. Enter your activation code and tap Next.

    Once the subscription has been successfully activated, the app will notify you and display the subscription information.

Depending on the device you use, you may be offered additional options for activating the subscription. For example, the users of pre-installed version of Kaspersky app on Samsung devices in Russia may also manage their subscription in their Softline accounts.

While using the app under a subscription, you can add another activation code on My Kaspersky before the current subscription expires or is cancelled or revoked.

On Samsung devices with pre-installed Kaspersky app, you can purchase, renew and manage your subscription in your Softline account.

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[Topic 71899]

Updating anti-virus databases

Kaspersky app uses anti-virus databases when searching for malware. The app's anti-virus databases contain descriptions of malware currently known to Kaspersky, information on how to neutralize it, and descriptions of other malicious objects.

To update the app's anti-virus databases, your device must be connected to the Internet.

To start an update of anti-virus databases on the device,

On the Kaspersky app quick launch panel, tap Update.

If you have a subscription for Kaspersky app, you can set a schedule for anti-virus database autoupdates.

How to schedule autoupdates

  1. In the main window of Kaspersky app, tap Automatic Anti-Virus.
  2. Select Update.
  3. Now, tap On schedule and select an option:
    • Weekly: The databases will be updated automatically once a week on the day and time you select.
    • Daily: The databases will be updated automatically once a day at the time you select.
    • Turned off: The databases will not be updated automatically. You will have to update them manually.
  4. To specify the day to update the databases (for weekly updates only), tap Start day and select a day.
  5. To specify the time to update the databases (for daily and weekly updates only), tap Start time and set a time.

We are currently working to improve this feature. The changes are part of the early access to features, which is only available to a small group of users.

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[Topic 71806]

About scanning

You can start the following types of scans:

  • Full scan

    Kaspersky app scans the device's entire file system. A full scan helps protect your personal data and money, it detects and eliminates threats on your device (in installed apps and installation packages). A full scan also detects adware and apps that intruders may use to harm your device or exploit your personal data.

    Kaspersky recommends you run a full scan of your device once a week to ensure your personal data is safe. If you do not want to start a scan manually, you may set up regular scanning:

    • Weekly scan. In the free version, Kaspersky app automatically scans all the files on your device at most once a week. The app smartly chooses the time for this automatic scan, so that it doesn't interfere with your use of the device. You cannot disable this scan or schedule the time of scanning. If you have a subscription, a more advanced version of this scan is available as part of Automatic Anti-Virus.
    • Scheduled scan of all files. If you have a subscription, you may set up a schedule for scanning of all files on your device.
  • Quick scan

    Kaspersky app only scans installed apps. If you are using the free version, Kaspersky recommends you run a quick scan every time you install a new app.

    If you do not want to start a scan manually and have a subscription, you may set up a scheduled scan of installed apps.

  • Scan of specific files and folders

Due to technical limitations, the app cannot scan archives that are 4 GB or larger. The app skips these archives when scanning. The app does not notify you if such archives are skipped.

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[Topic 71790]

About Where Is My Device

Where Is My Device protects your data against unauthorized access and helps locate your device if it is lost or stolen. You can send commands to your device remotely via My Kaspersky.

Where Is My Device is turned off by default. To send commands to your device remotely, turn on the Where Is My Device feature on your device. Try some functions right now so that you can act without hesitation if your device is lost or stolen.

If you don't turn on Where Is My Device before your device goes missing, you can't use it to locate or remotely control your device.

You can send commands from My Kaspersky to do the following:

  • Get the location of the missing device, lock it and show a message on the screen of the locked device.
  • Turn on a loud alarm on the device.
  • Perform a factory reset on the device, including wiping the memory card.
  • Take a mugshot of the person currently using the device.

    This feature is only available on devices that have a front camera.

Additionally you can set Where Is My Device to do the following:

Where Is My Device settings are protected by a screen lock.

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[Topic 71836]

About App Lock

The App Lock feature protects your private data. You can lock apps like Facebook, WhatsApp, Photos, Messages, Snapchat, Instagram, Viber, Gmail, Settings, and any other apps to prevent others from accessing these apps. When you open an app protected by App Lock, Kaspersky app prompts you to unlock access to the app using your secret code, unlock pattern or fingerprint.

Kaspersky app uses the device settings to lock apps. To ensure proper protection, we recommend that you:

  • Protect the Settings app with App Lock.
  • Protect Kaspersky app against unauthorized uninstallation by selecting the Uninstallation protection checkbox in the Where is My Device settings.
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[Topic 144306]