Where Is My Device

Where Is My Device protects your data against unauthorized access and helps locate your device if it is lost or stolen. You can send commands to your device remotely via My Kaspersky.

Where Is My Device is turned off by default. To send commands to your device remotely, turn on the Where Is My Device feature on your device. Try some functions right now so that you can act without hesitation if your device is lost or stolen.

If you don't turn on Where Is My Device before your device goes missing, you can't use it to locate or remotely control your device.

You can send commands from My Kaspersky to do the following:

• Get the location of the missing device, lock it and show a message on the screen of the locked device.
• Turn on a loud alarm on the device.
• Perform a factory reset on the device, including wiping the memory card.
• Take a mugshot of the person currently using the device.

  This feature is only available on devices that have a front camera.

Additionally you can set Where Is My Device to do the following:

• Block the device when someone inserts a new SIM card in it. To do this, use the SIM Watch function.
• Protect Kaspersky app against being uninstalled and protect system settings against being changed.

Where Is My Device settings are protected by a screen lock.

Turning on Where Is My Device

To start using Where is My Device:

1. On the Kaspersky app quick launch panel, tap Where Is My Device

   This opens the Where Is My Device settings.

2. Tap Turn on.
3. View the description of the feature and tap Next.
4. Grant the required permissions to the app. These permissions are necessary to protect your device if it is lost or stolen.
5. Sign in to your My Kaspersky account if you haven't already done so.
6. Set a screen lock if you haven’t already done so while configuring App Lock.
7. Grant advanced permissions to the app by activating Device Administrator. These permissions are needed to perform Where Is My Device commands on the device if it is lost or stolen.
   1. On the screen with information about advanced permissions, tap Next.
   2. Read about the device administrator permissions.
   3. Tap Activate this device admin app.

   Some steps may be different depending on the device model and version of the operating system.

8. Tap Done.

To make sure that you get your device's coordinates when you execute the Lock & Locate command, go to the system settings and allow using Wi-Fi, Bluetooth, or mobile networks to determine your device's location. Only using GPS and device sensors may not be enough to locate your device.

Where Is My Device is configured. The main Where Is My Device functions are turned on now. If needed, turn on additional protection functions: SIM Watch and uninstallation protection.

If you do not want to use some of the Where Is My Device functions, in the main screen of the Where Is My Device feature, tap the panel with a function name and turn the switch to off.

What to do if your mobile device is ever lost or stolen

If your mobile device is lost or stolen, you can lock the device and try to locate it. If it is impossible to retrieve the device, you can delete all data from it. You can remotely manage the device by sending commands to the device from My Kaspersky.

Remote management on My Kaspersky of a device that has been lost or stolen is supported only on mobile devices running Kaspersky app. You need first to set up the Anti-Theft feature in the application to protect your device. In order for the mobile device to receive a command, the device must be turned on and connected to the Internet. For more information please refer to the application Help at Kaspersky Online Help.

To send a command to your mobile device:

1. Go to the Devices section.
2. Click on the mobile device of interest.

   A window for managing the mobile device opens.

3. Click the <name of the command> button.
4. Confirm the action.

   The status and results of the command execution are displayed in the Anti-Theft history section.

You can send the following commands to the mobile device:

• Lock & Locate

  This command locks the mobile device and locates it using GPS and GSM. The mobile device location is displayed on the map in the results section. The location coordinates are additionally sent to the email address specified in your account settings. You can also specify the text to be displayed on the screen of the locked mobile device.

• Alarm

  This command locks your mobile device and sounds an alarm on the device, even when the device is muted. You can also specify the text to be displayed on the screen of the locked mobile device.

• Mugshot

  With this command, you can lock your mobile device and take a mugshot of the person currently using your device. You can receive mugshots only from mobile devices that have a frontal camera. This command cannot be executed on devices without a frontal camera. You can view the received mugshots in the results section. You can also specify the text to be displayed on the screen of the locked mobile device.

  How to view the received mugshots

  To view the received mugshots:

  1. Go to the Devices section.
  2. Click on the mobile device of interest.

     A window for managing the mobile device opens.

  3. Go to the Anti-Theft tab.
  4. In the Anti-Theft history, open the Mugshot section.

     The status and results of the command execution are displayed.

  Mugshots cannot be taken in Germany due to local legislation. The device is locked only.

• Wipe All Data

  This command wipes all data stored on your mobile device. The mobile device is reset to its factory settings.

  If you send the Wipe All Data command to a mobile device, Kaspersky app will also be deleted after the command is executed. The mobile device will not be able to receive any further remote commands.

Configuring SIM Watch

To configure SIM Watch:

1. On the Kaspersky app quick launch panel, tap Where Is My Device.
2. Unlock access to the feature using your secret code, unlock pattern or fingerprint.
3. In the Additional protection section, tap SIM Watch.
4. Turn on the feature to allow remote locking of the device if your SIM card is replaced.

Protecting the app against uninstallation

You can protect Kaspersky app against being uninstalled on the device. If your device is stolen, intruders won't be able to uninstall Kaspersky app and prevent you from using the Where Is My Device feature.

Changing some system settings interrupts the work of protection features in Kaspersky app. When you turn on uninstallation protection, such systems settings are protected against changes. When someone tries to change them, your device is locked. You will be able to unlock the device by using your device PIN, lock pattern, or fingerprint.

To protect Kaspersky app against being uninstalled on the device:

1. On the Kaspersky app quick launch panel, tap Where Is My Device.
2. Unlock access to the feature by using your secret code, unlock pattern, or fingerprint.
3. In the Additional protection section, tap Uninstallation protection.
4. Turn on the feature.

Kaspersky app will ask for the secret code when someone tries to uninstall the app. The device will be locked when someone tries to change the system settings affecting your device protection.

Unlocking the device

If you lock the device via My Kaspersky, you can unlock it.

To unlock the device:

1. On the screen of your locked device, tap > Unlock.
2. Enter the secret code.
3. Tap OK.

Your device will be unlocked.

If you do not remember the secret code, you can recover it on My Kaspersky.