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- Čeština (Česká republika)
- Deutsch
- Español (España)
- Español (México)
- 日本語(日本)
- Français
- Italiano
- 한국어 (대한민국)
- Polski (Polska)
- Português (Brasil)
- Português (Portugal)
- Română (România)
- Русский
- العربية (الإمارات العربية المتحدة)
- Dansk (Danmark)
- Norsk, bokmål (Norge)
- Nederlands (Nederland)
- Suomi (Suomi)
- Türkçe (Türkiye)
- Svenska (Sverige)
- ไทย (ไทย)
- Tiếng Việt (Việt Nam)
- Kaspersky app overview
- FAQ
- Subscription & Account
- Data provision
- Installing and uninstalling the app
- Configuring the app
- Security News and Weak Settings
- Kaspersky VPN
- About Kaspersky VPN
- Choosing the Kaspersky VPN version
- Turning on VPN
- Viewing the VPN state and available traffic
- Switching to the unlimited version of Kaspersky VPN
- Restoring the unlimited version of Kaspersky VPN
- Configuring Wi-Fi Security Check
- Choosing the virtual server
- Protecting data if a secure connection is lost
- Viewing the statistics of secure traffic use on My Kaspersky
- Restrictions for the use of Kaspersky VPN
- Anti-Phishing
- Data Leak Checker
- Password manager
- Battery Life
- QR Scanner
- Social Privacy
- Identity Protection Wallet
- Using My Kaspersky
- Technical Support
- Known issues
- Sources of information about the app
- Legal
- For beta testers
Premium Support Services
Kaspersky Premium Support Services over the phone are not available in all regions. You can use Premium Support Services with paid subscription only.
With Kaspersky Premium Support Services you get added protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check. Kaspersky Premium Support Services are not available in all countries.
Expert installation services
Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:
- run the installation via remote connection.
- make sure the installation progress is error free.
- provide an overview of settings and features of the application.
- answer any questions about the application or installation in the process.
- adjust the application settings based on your needs.
- confirm the application is installed, set up correctly and working properly.
Priority access to a premium support agent
Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line) and the chat program provided includes remote assistance capabilities.
Remote access support
One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!
Virus check and removal
Professional virus and spyware removal on any Windows device with a Kaspersky application installed.
PC health check
During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.
To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky Premium subscription.