Service Requests

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Service requests are tasks that are performed while solution components are working and are automatically created when a user does something. For example, when a user applies a CPE template to a device, a corresponding service request is created. You can use service requests to monitor ongoing operations.

In Kaspersky SD-WAN, service requests are created at the level of tenants, CPE devices, and SD-WAN instances. To view service requests, use the following instructions:

• Viewing service requests for a tenant.

  To view service requests for a tenant:

  1. In the menu, go to the Tenants section.

     The tenant management page is displayed.

  2. Under Tenants, select a tenant.

  Service requests are displayed under Service requests.

  You can click the name of the service request to open a step-by-step execution log for the service request that includes detailed information for each step. The log contains information about the steps at which the errors occurred, as well as a detailed description of the errors themselves.

• Viewing service requests for a CPE device.

  To view service requests for a CPE device:

  1. In the menu, go to the SD-WAN section.

     By default, the CPE subsection is displayed with a table of CPE devices.

  2. Click the CPE device.

     The settings area is displayed in the lower part of the page. You can expand the settings area to fill the entire page by clicking the expand button .

  3. Select the Service requests tab.

  The service request table is displayed. You can click the ID of the service request to open a step-by-step execution log for the service request that includes detailed information for each step. The log contains information about the steps at which the errors occurred, as well as a detailed description of the errors themselves.

• Viewing service requests for an SD-WAN instance.

  To view service requests for an SD-WAN instance:

  1. In the menu, go to the SD-WAN → SD-WAN instances subsection.

     A table of SD-WAN instances is displayed.

  2. Click the relevant SD-WAN instance.

     The settings area is displayed in the lower part of the page. You can expand the settings area to fill the entire page by clicking the expand button .

  3. Select the Service requests tab.

  The service request table is displayed. You can click the ID of the service request to open a step-by-step execution log for the service request that includes detailed information for each step. The log contains information about the steps at which the errors occurred, as well as a detailed description of the errors themselves.

If necessary, you can delete a service request created at the CPE device or SD-WAN instance level to halt the operation associated with that request. To do so, use the following instructions:

• Deleting a service request for a CPE device.

  Deleted service requests cannot be restored.

  To delete a service request for a CPE device:

  1. In the menu, go to the SD-WAN section.

     By default, the CPE subsection is displayed with a table of CPE devices.

  2. Click the CPE device.

     The settings area is displayed in the lower part of the page. You can expand the settings area to fill the entire page by clicking the expand button .

  3. Select the Service requests tab.

     The service request table is displayed.

  4. Delete service requests:
     • To delete an individual service request, click Delete next to the service request.

       The service request is deleted and is no longer displayed in the table.

     • If you want to delete all service requests, at the top of the settings area, under Actions, click Delete all service requests.

       All service requests are deleted and are no longer displayed in the table.

• Deleting a service request for an SD-WAN instance.

  Deleted service requests cannot be restored.

  To delete a service request for an SD-WAN instance:

  1. In the menu, go to the SD-WAN → SD-WAN instances subsection.

     A table of SD-WAN instances is displayed.

  2. Click the relevant SD-WAN instance.

     The settings area is displayed in the lower part of the page. You can expand the settings area to fill the entire page by clicking the expand button .

  3. Select the Service requests tab.

     The service request table is displayed.

  4. Delete service requests:
     • To delete an individual service request, click Delete next to the service request.

       The service request is deleted and is no longer displayed in the table.

     • If you want to delete all service requests, at the top of the settings area, under Actions, click Delete all service requests.

       All service requests are deleted and are no longer displayed in the table.