Incidents
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This node lets you view and process incidents.
The Incidents filter section lets you find incidents that need processing.
The section displays the incident filtering conditions. Each condition has two parameters: a criterion and a value. The drop-down list on the left lets you select an incident filtering criterion. Incident details are used as filtering criteria. In the drop-down list next to it you can specify the value of the selected criterion according to which filtering is performed. The appearance of the drop-down list depends on the filtering criterion selected.
By default, the incident filter contains one filtering condition. You can add several conditions to configure incident filtering flexibly. The application performs filtering according to all conditions added to the incident filter.
Add a condition
Clicking this button displays an additional condition for which you can configure filtering settings.
Search
Clicking this button causes the list to display incidents that match the search conditions.
You can remove an incident filtering condition by clicking the 
button located on the right of the condition parameters.
The List of incidents section contains a table with a list of incidents. This list lets you view the details of each incident, change incident status, perform incident archiving and recover incidents from the archive.
The list of incidents appears one page at a time. The first page of the incident list displays 24 of the latest incidents. Use the buttons in the 
bottom right corner of the table to navigate the pages. The number of the page you are viewing is displayed in the field between buttons.
View
Clicking this button opens the Incident details window. In this window, you can view the incident details and history, as well as change the incident's status.
Change status
Button with a list in which you can select the method of changing the status of incidents. You can change the status of all incidents in the list or the status of selected incidents only.
Selecting the status change option opens the Changing status window. This window lets you assign a new status to an incident and specify the reason for the status change.
Refresh
Clicking the button causes the application to update the list of incidents. New incidents created since the time when the list was refreshed last are added to the list.
The list of incidents is not refreshed automatically.
Select columns
Clicking this button expands the Select columns to display section. This section lets you select the incident details to be displayed in the incident table by means of check boxes. Incident details next to which the icon 
appears are always displayed in the table.
You can right-click to open the context menu of the incident. The context menu allows you to change the incident's status, view the incident details, and find similar incidents (e.g., those associated with the same user or file).
Archive
Clicking this button causes the application to start the Incident Archiving Wizard. The Wizard lets you archive incidents that have been processed.
Archived incidents are removed from the list of incidents. If necessary, you can recover incidents from the archive.
Restore
Clicking this button causes the application to start the Incident Recovery Wizard that lets you recover incidents from the archive.
Delete archived
Clicking this button causes the application to remove all incidents with Archived status from the list of incidents.
Incidents can be recovered from the archive.