Dear users! We have prepared an FAQ page on the status of Kaspersky’s solutions and services.
See the schedule of planned maintenance for Kaspersky cloud solutions.
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How can we help
If you are using Kaspersky Small Office Security, open this page.
Contact technical support
Write to support
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  • Business hours: 24/7
  • Average response time: 24 hours
  • Language: English
Call support
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  • Working hours: Mon–Fri, 10:00 a.m.–5:00 p.m. (ET)
    Excluding company holidays
  • Average response time: 3 min
  • Language: English

    This is a US phone number. Charges may vary by carrier and plan.
Premium Support
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  • Priority incident processing
  • Remote diagnostics
  • Fixed response time
Professional Services
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  • Personalized service engagement
  • Comprehensive deployment assistance from our professional service engineers
  • Hands-on learning

If you've purchased from a retail partner

If you've purchased the product from one of Kaspersky retail partners, please contact your retail partner directly (Find a retail partner).

 

If you've purchased on the official Kaspersky website

When you place a purchase order for the product through the Kaspersky webpage, the order is processed by one of our e-commerce partners. To identify which e-commerce partner has processed your purchase order and contact support, please do the following:

  • If in the history of your card transactions you see... Your partner is
    DR*Kaspersky Lab
    DR*Kaspersky BD
    DR*EFMSPL
    Digital River
    NW
    Nexway
    Nexway
  • If your order number: Example Your partner
    Contains 11 or 12 digits 20564778810
    11252652307
    34297772062
    20201474710
    14314934907
    20269590810
    82581754300
    Digital River
    Contains several digits and several letters 1AB2CDDEFJH
    28RR3HW2F8K
    Nexway
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Customer Service.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Customer Service.
  • Go to this page. If you can't find an answer to your question, go to the bottom of the page and contact Customer Service.
Contacts for MSA customers
Working hours Mon–Fri, 09:00 am – 7:00 pm (ET)
Priority Response
Language: English

Don't have MSA plans yet? Learn more about them.

View contacts
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