Subscription restoration troubleshooting

Subscription & Account > Subscription restoration troubleshooting

Sometimes the app can't restore your subscription automatically.

Make sure that you are signed in to My Kaspersky on the account associated with your subscription.

Your subscription may have expired. If that is the case, you will need to purchase a new subscription.

If you are sure that your subscription has not expired and you are using the correct My Kaspersky account, please contact Technical Support.

Article ID: 206427, Last review: Aug 19, 2022

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