Subscription & Account

The option of purchasing a subscription for Kaspersky app in Google Play is currently unavailable for users in Russia. This is due to the pausing of Google Play's billing system for users in Russia. If you are in Russia, you can purchase a yearly subscription on the Kaspersky website. We are currently working on other purchase options and will keep you updated. Thank you for staying with us!

A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices). You can order a subscription from a service provider, for example, Google Play, Huawei AppGallery or another online store. You can manage your subscription via your personal account in the provider's services. The steps for managing your subscription depend on your provider. For example, here are the instructions for Google Play and Huawei.

When you subscribe, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the plan you have chosen.

To use Kaspersky app under a subscription, you may need to sign in to My Kaspersky in the Kaspersky app and activate the subscription.

A subscription can be renewed automatically or manually. An auto-renewed subscription automatically renews at the end of each subscription period until you cancel it (as long as timely prepayment has been made to your service provider). A manually renewed subscription must be renewed at the end of each subscription period.

When a subscription expires, you might be granted a grace period, during which the application remains fully functional. If you do not renew the subscription within the grace period, the limitations of the free version of Kaspersky app are applied.

Depending on the subscription provider, the set of available subscription management options may vary. In addition, you may not be provided with a grace period to renew your subscription.

To cancel your subscription, contact the service provider from whom you purchased Kaspersky app.

Ordering a subscription for Kaspersky app does not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.

Cancel a subscription for Kaspersky app or switch to manual renewal:

1. Go to your personal account page on the service provider's website.
2. Check if there are any active subscriptions that include Kaspersky app.
3. Cancel or disable autorenewal for subscriptions that you don't need.

Trial subscription. When you buy an auto-renewable subscription, you may be granted a trial period during which you can use all app features for free. This trial period may be granted only once.

If you buy the subscription in the Google Play store or Huawei store, when the trial period expires, the Google Play store or Huawei store will automatically charge you according to the subscription you chose.

If you cancel your subscription during the trial period, you can use all app features for free only until the end of the trial period.

The trial period and subscription auto-renewal are unavailable in the territory of India.

If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection or in Kaspersky app. You need to add a subscription to your My Kaspersky account and sign in to My Kaspersky in the app. The subscription will be automatically applied to the device if the device limit under the subscription has not been reached.

Viewing information about the subscription and its term

You can view the license key, subscription term, and other information about your subscription.

Subscription information can be viewed if you are using the trial version or a subscription.

To check the subscription term and view detailed information:

1. Open Kaspersky app.
2. Tap .
3. At the top of the menu, tap the icon with the subscription info or your email address if you have signed in to My Kaspersky.
4. A window with subscription information opens.
5. Tap Details to view detailed information for your subscription.

Activating the subscription for Kaspersky app

The option of purchasing a subscription for Kaspersky app in Google Play is currently unavailable for users in Russia. This is due to the pausing of Google Play's billing system for users in Russia. If you are in Russia, you can purchase a yearly subscription on the Kaspersky website. We are currently working on other purchase options and will keep you updated. Thank you for staying with us!

To use all functions of the app, you can start a trial or buy and activate the subscription for Kaspersky app.

You must have an Internet connection to buy and activate the subscription.

If you already have a subscription, you can do one of the following to activate it:

• Use a subscription detected for your My Kaspersky account.

  You must connect the app to My Kaspersky to use this option.

• Enter an
  activation code

  An activation code is a unique sequence of 20 letters and numerals in the format of xxxxx-xxxxx-xxxxx-xxxxx. You can use the activation code to activate the premium version of Kaspersky app.

  The subscription period starts on the date when the activation code is used for the first time on a device.

  If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Technical Support.

  received from your service provider or when buying a subscription.

You can activate the subscription on first startup or at any time afterward.

We recommend that you sign in to My Kaspersky before purchasing or renewing your subscription. If you are signed in to your My Kaspersky account, the app can check if there is a purchased subscription that you can use to activate the app.

Purchase a subscription from Google Play

Activate the app using a subscription detected for your My Kaspersky account

Activate the subscription using an activation code

Depending on the device you use, you may be offered additional options for activating the subscription. For example, the users of pre-installed version of Kaspersky app on Samsung devices in Russia may also manage their subscription in their Softline accounts.

While using the app under a subscription, you can add another activation code on My Kaspersky before the current subscription expires or is cancelled or revoked.

On Samsung devices with pre-installed Kaspersky app, you can purchase, renew and manage your subscription in your Softline account.

Updating Kaspersky app subscriptions

When you update the Kaspersky Internet Security app to the Kaspersky app, your subscription also updates automatically to match the new subscription plans for Kaspersky app. No extra fees are charged. All the subscription terms like the expiration date or the date of the next auto-renewal stay the same.

The subscription plan is updated in the following way:

• If you had a subscription for Kaspersky Internet Security for Android, you will switch to a Kaspersky Standard subscription.
• If you had a Kaspersky Security Cloud Personal or Family subscription, you will switch to a Kaspersky Plus subscription.
• If you had a Kaspersky VPN subscription, you will have unlimited VPN in the Kaspersky app.

To continue using some app features on your subscription, you may need to sign in to your My Kaspersky account.

Signing in to My Kaspersky using your Google or Facebook account

You may have an option to quickly sign in to My Kaspersky with your Google or Facebook account.

The availability of the option to sign in with Facebook depends on your region.

First time sign-in

To sign in to My Kaspersky with an existing Google or Facebook account for the first time:

1. In the Sign in to My Kaspersky window, choose an authorization method and tap the corresponding button.
2. Select your region and language. This affects payment methods and availability of some apps in your My Kaspersky account.
3. Select the I agree to provide Kaspersky with my email address to receive personalized marketing offers check box. This step is optional.
4. Tap Continue.

Kaspersky app will sign you in to My Kaspersky.

Further sign-ins

If you have already used your Google or Facebook account to sign in to My Kaspersky before, tap the corresponding button and follow the instructions.

Kaspersky app will sign you in to My Kaspersky.

Signing in to My Kaspersky using the QR code

If you already have a My Kaspersky account and use Kaspersky Security Cloud for Windows on your computer, you can sign in to Kaspersky app by scanning your personal QR code. In this case, your account data will be automatically transferred to the new device.

You can sign in to My Kaspersky using a QR code on devices running Android 5-12.x that have Google Play services installed.

The QR code is created by My Kaspersky services and includes important parameters for your authentication. Do not send your QR code to anyone, because it may result in data leakage.

How to get the QR code

Subscription restoration troubleshooting

Sometimes the app can't restore your subscription automatically.

Make sure that you are signed in to My Kaspersky on the account associated with your subscription.

Your subscription may have expired. If that is the case, you will need to purchase a new subscription.

If you are sure that your subscription has not expired and you are using the correct My Kaspersky account, please contact Technical Support.