Contents
- Kaspersky app overview
- FAQ
- Subscription & Account
- Data provision
- Installing and uninstalling the app
- Configuring the app
- Security News and Weak Settings
- Kaspersky VPN
- About Kaspersky VPN
- Choosing the Kaspersky VPN version
- Turning on VPN
- Viewing the VPN state and available traffic
- Switching to the unlimited version of Kaspersky VPN
- Restoring the unlimited version of Kaspersky VPN
- Configuring Wi-Fi Security Check
- Choosing the virtual server
- Protecting data if a secure connection is lost
- Viewing the statistics of secure traffic use on My Kaspersky
- Restrictions for the use of Kaspersky VPN
- Anti-Phishing
- Data Leak Checker
- Password manager
- Battery Life
- QR Scanner
- Social Privacy
- Identity Protection Wallet
- Using My Kaspersky
- Technical Support
- Known issues
- Sources of information about the app
- Legal
- For beta testers
Kaspersky app overview
Welcome to Kaspersky app! We've put all our best technologies in the same place to help keep your iOS devices safe. The app contains many features aimed at providing security and privacy. Get all our best security on iOS.
Kaspersky app includes premium apps & features designed to work beautifully on your iPhones and iPads. From security essentials like anti-phishing and fixing weak settings to extended privacy protection tools – password management, VPN, Data Leak Checker, and many more.
The application offers a variety of plans to meet your needs. The following features are available as part of Kaspersky app under each plan.
Kaspersky app features and plans
Feature |
Free |
Standard |
Plus |
Premium |
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Security |
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Privacy |
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limited |
limited |
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limited |
limited |
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Other apps |
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Additional tools |
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Number of devices |
1 |
up to 5 |
up to 20 |
up to 20 |
Number of My Kaspersky accounts |
1 |
1 |
up to 5 |
up to 5 |
Subscription management |
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Reports |
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Support |
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Answers to Frequently Asked Questions |
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Application configuration tips |
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Support Community |
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Note that some plans only cover one device. With such plans, you will not be able to install and sign in to your My Kaspersky account via sharing a link or QR code to other devices. Link and QR code sharing is only available for plans with several devices.
If you already have a subscription to Kaspersky Security Cloud, you can still use it in the Kaspersky app. Here you can read more about the options for your subscription.
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Buying and activating a subscription for Kaspersky app
To use Kaspersky app, your device must be connected to a My Kaspersky account, a single account for remotely managing protection of your devices.
Buy subscription
You can buy a subscription from a service provider or in the app.
Activate subscription
If you already have a subscription, you can activate it in one of the following ways:
- Use a subscription detected for your My Kaspersky account. You must connect the app to My Kaspersky to use this option.
- Enter an activation code received from your service provider or when you bought the subscription. You can do it on My Kaspersky, please follow the instructions there.
If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Technical Support.
Free trial
You also have the option to use Kaspersky app on a free trial basis for a short trial period. This free trial is granted only once. When the trial period expires, the App Store will automatically charge you according to the subscription you chose.
If you cancel your subscription during the trial period, you can use the paid app's features for free until the end of the trial period.
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Managing subscriptions
A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).
You can manage your subscription (for example, buy, suspend, or resume) via your personal account page on the service provider's website (for example, via your Apple account). Follow the instructions on the App Store.
About auto-renewal
A subscription can be renewed automatically or manually. An auto-renewed subscription renews automatically at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period.
If you do not turn on auto-renewal or for some reason the app was unable to auto-renew your subscription (your credit card has expired or was declined), when your subscription expires, the app will switch to the limited version. To continue using the app under the subscription, you will need to manually renew your subscription on the Kaspersky website or via your provider.
Ordering a subscription for Kaspersky app will not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.
About cancelling a subscription
To cancel a subscription or switch to manual renewal:
- Go to your personal account page on the service provider's website.
- Check if there are any active subscriptions that include the app for which you are buying a subscription.
Cancel or disable auto-renewal for subscriptions that you don’t need.
You can only buy one subscription for Kaspersky app per Apple ID. To switch your subscription to another My Kaspersky account, submit a request to technical support via My Kaspersky, and include a detailed description of the issue.
If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection.
When you subscribe to the Premium version, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the package you have chosen.
If you subscribe to Plus and Premium plans of Kaspersky app, you can use the Kaspersky VPN functionality. Kaspersky VPN is also available in the trial version of Kaspersky app Plus.
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About Kaspersky VPN
Kaspersky VPN hides your real location and encrypts all data sent and received by your device.
How it works
Public Wi-Fi networks may be under-protected, for example, a Wi-Fi network may use a vulnerable encryption protocol or popular Wi-Fi network name (SSID). When you make Internet purchases over an unsecured Wi-Fi network, your passwords and other confidential data may be transmitted without encryption. Hackers can intercept your confidential data, find out your bank card details and then access your money.
When connecting to a Wi-Fi network, the app checks the network. If the Wi-Fi network is unsecured, the app prompts you to enable a secure connection via a specially allocated virtual server. This way, the app sends and receives your data over an encrypted secure connection. This process guarantees that no one in the Wi-Fi network can intercept your private data.
Advantages
Kaspersky VPN provides the following advantages:
- Safe use of payment systems and booking websites. No one in the Wi-Fi network will be able to intercept your bank card details when you make online payments, book hotel rooms, or rent cars.
- Protection of your privacy. Others can't determine the IP address of your device or your location.
- Protection of your personal data. No one in the Wi-Fi network will be able to intercept and read your email, chats, and private correspondence on social networks.
By default, you have the limited version of Kaspersky VPN. You can switch to the unlimited version.
Now you can use VPN in the upgraded all-in-one app — Kaspersky for iOS. This app has everything you need for your protection and privacy and it includes Kaspersky VPN Secure Connection functionality.
When you install Kaspersky app, tap VPN and follow the instructions on the screen to transfer your VPN settings.
After these settings are transferred, the VPN will work via Kaspersky app. At the same time, VPN functionality will stop working in Kaspersky VPN Secure Connection, and you can delete this app.
The secure connection will be automatically turned off while the VPN settings are being transferred to Kaspersky app.
If you want to transfer VPN settings, both apps should be connected to the same My Kaspersky account. If you have different subscriptions and want to use them at the same time, you'll have to contact Technical Support.
You can still change your mind and use Kaspersky VPN Secure Connection instead of Kaspersky app. However, settings cannot be transferred back from Kaspersky app. If you decide to keep using Kaspersky VPN Secure Connection, you will have to configure the VPN settings manually.
About the subscription
If you have a My Kaspersky account with a subscription to Kaspersky VPN Secure Connection, you can sign in to it in Kaspersky app and use the subscription.
If you used an anonymous subscription for Kaspersky VPN Secure Connection, you will have to connect to your My Kaspersky account. As a result, your subscription will become deanonymized.
Use of VPN may be regulated by local legislation. You may use VPN only in accordance with its purpose and without violating local legislation.
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About data provision (EU, UK, Brazil, residents of the US state of California)
Data provided to Kaspersky by using Kaspersky app 2.55 and later
Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.
Personal data provided
You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, Marketing Statement, Kaspersky Security Network Statement, Purchase Statement. You can view the list of data provided under the terms of each legal document in the corresponding legal document.
Non-personal data provided
You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement.
Information about the update request:
- Type of the Software
- Version of the Software
- Configuration ID
- Result of the update request
- Error code
About data provision (other regions)
Please find information about the data provided to Kaspersky while using Kaspersky app 2.55 and later in this document.
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Buying and activating a subscription for Kaspersky app
To use Kaspersky app, your device must be connected to a My Kaspersky account, a single account for remotely managing protection of your devices.
Buy subscription
You can buy a subscription from a service provider or in the app.
Activate subscription
If you already have a subscription, you can activate it in one of the following ways:
- Use a subscription detected for your My Kaspersky account. You must connect the app to My Kaspersky to use this option.
- Enter an activation code received from your service provider or when you bought the subscription. You can do it on My Kaspersky, please follow the instructions there.
If you lose or accidentally delete your activation code after activating the app, contact Kaspersky Technical Support.
Free trial
You also have the option to use Kaspersky app on a free trial basis for a short trial period. This free trial is granted only once. When the trial period expires, the App Store will automatically charge you according to the subscription you chose.
If you cancel your subscription during the trial period, you can use the paid app's features for free until the end of the trial period.
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Managing subscriptions
A subscription is the purchase of the right to use the application according to specific parameters (for example, subscription expiration date, number of devices).
You can manage your subscription (for example, buy, suspend, or resume) via your personal account page on the service provider's website (for example, via your Apple account). Follow the instructions on the App Store.
About auto-renewal
A subscription can be renewed automatically or manually. An auto-renewed subscription renews automatically at the end of each subscription period until you cancel it. A manually renewed subscription must be renewed at the end of each subscription period.
If you do not turn on auto-renewal or for some reason the app was unable to auto-renew your subscription (your credit card has expired or was declined), when your subscription expires, the app will switch to the limited version. To continue using the app under the subscription, you will need to manually renew your subscription on the Kaspersky website or via your provider.
Ordering a subscription for Kaspersky app will not cancel your other subscriptions that include Kaspersky app. To avoid additional charges, make sure you have canceled or disabled autorenewal for subscriptions that you don't need.
About cancelling a subscription
To cancel a subscription or switch to manual renewal:
- Go to your personal account page on the service provider's website.
- Check if there are any active subscriptions that include the app for which you are buying a subscription.
Cancel or disable auto-renewal for subscriptions that you don’t need.
You can only buy one subscription for Kaspersky app per Apple ID. To switch your subscription to another My Kaspersky account, submit a request to technical support via My Kaspersky, and include a detailed description of the issue.
If you have an active subscription for Kaspersky VPN, you can use it in the stand-alone app Kaspersky VPN Secure Connection.
When you subscribe to the Premium version, you may be offered a reduced price for some time. This discount may be granted only once and only applies to the specified period. After this period ends, you will be charged the normal subscription fee for the package you have chosen.
If you subscribe to Plus and Premium plans of Kaspersky app, you can use the Kaspersky VPN functionality. Kaspersky VPN is also available in the trial version of Kaspersky app Plus.
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Viewing information about subscriptions
You can view your subscription term and other information about subscriptions for apps included in Kaspersky app.
To check your subscription term and view other related information:
- Open Kaspersky app.
- Tap Profile.
- Tap your My Kaspersky account email address at the top of the menu.
Information about your subscriptions for installed apps included in Kaspersky app will be displayed.
Updating Kaspersky app subscriptions
When you update the Kaspersky Internet Security app to the Kaspersky app, your subscription also updates automatically to match the new subscription plans for Kaspersky app. No extra fees are charged. All the subscription terms like the expiration date or the date of the next auto-renewal stay the same.
The subscription plan is updated in the following way:
- If you already have a subscription to Kaspersky Security Cloud, you can still use it in the Kaspersky app. Here you can read more about the options for your subscription.
- If you had a Kaspersky VPN subscription, you will have unlimited VPN in the Kaspersky app.
To continue using some app features on your subscription, you may need to sign in to your My Kaspersky account.
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About data provision (EU, UK, Brazil, residents of the US state of California)
Data provided to Kaspersky by using Kaspersky app 2.55 and later
Kaspersky protects any information received in accordance with law and applicable Kaspersky rules. Data is transmitted over a secure channel.
Personal data provided
You agree to provide Kaspersky with personal data by accepting the End User License Agreement, Privacy Policy, Marketing Statement, Kaspersky Security Network Statement, Purchase Statement. You can view the list of data provided under the terms of each legal document in the corresponding legal document.
Non-personal data provided
You agree to provide Kaspersky with non-personal data by accepting the End User License Agreement.
Information about the update request:
- Type of the Software
- Version of the Software
- Configuration ID
- Result of the update request
- Error code
About data provision (other regions)
Please find information about the data provided to Kaspersky while using Kaspersky app 2.55 and later in this document.
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Compliance with European Union law
When distributed in the European Union, Kaspersky app complies with the terms of the General Data Protection Regulation (GDPR).
When you accept the End User License Agreement and Privacy Policy, you confirm that you are of the required age to install Kaspersky app within the European Union. After Kaspersky app is installed, you will be offered to read and accept the terms and conditions required for initial setup and use of Kaspersky app.
There are also two optional statements you can accept:
- Statement Regarding Data Processing for Marketing Purposes which allows Kaspersky to offer you additional benefits
- Kaspersky Security Network Statement which allows to improve operational protection and essential functionality of the app
If you choose to accept these statements, you can still revoke your acceptance in the application settings at any time.
View, and accept or decline the additional terms and conditions
According to the terms of the GDPR, you have certain rights regarding your personal data (please read the "Your Rights and Options" section of the Products and services privacy policy to learn more). You have the right to remove all your personal data submitted by the current installation of the app from Kaspersky. To remove all your personal data submitted by the current installation of the app from Kaspersky, contact Technical Support and provide your device and installation IDs.
View your device and installation ID's
Tap 
> About > Device and Installation IDs.
Hardware and software requirements
This Help is applicable to Kaspersky for iOS 2.54 and later.
The device should meet the following requirements to support Kaspersky app:
- 150 MB of free disk space
- Operating system: iOS 14.x and later or iPadOS 14.x and later
- Internet connection
Kaspersky app includes Kaspersky VPN Secure Connection functionality. You must uninstall one of the apps to use the other.
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Installing the app
To install Kaspersky app:
- Go to the App Store.
- Find Kaspersky app. To do so, tap Search, type the app name in the search field, and tap the Find button.
- Select Kaspersky app in the search results.
A page with details about Kaspersky app opens.
- On the app page, tap Download and then tap Install.
- Enter your Apple ID password, if necessary.
The installation of the app begins.
For details on using the App Store and installing apps, see the user guides for the iPhone or iPad.
How to install Kaspersky app by scanning the QR code
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Uninstalling the app
To uninstall Kaspersky app:
- On the Home screen, press and hold the Kaspersky app icon until the icons start to jiggle.
- Choose the deleting option.
Managing app notifications
Kaspersky app can notify you of different events concerning the following features:
- Secure Connection
- Security News and Weak Settings
- Anti-Phishing
- Kill Switch
- Wi-Fi Security Check
You can disable notifications about security news in Profile > Settings > Notifications section.
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Viewing the protection status of the app
To view the protection status of the app:
- Open the app.
- In the upper part of main app window, tap Learn More.
A window containing messages from all features of the app is displayed. You can tap on a message for details.
There are three types of messages:
Critical messages inform you of events that have critical importance for the device's security, such as the detection of jailbreak.
Status messages inform you that the protection in the specified area is active.
Information messages inform you of events that are potentially important for the device's security.
Sending statistics about battery charge
Kaspersky app service lets you learn the battery charge level of all devices that use your subscription. You can view these battery charge levels on My Kaspersky.
The setting is turned on by default on each device. You can turn off sending statistics about battery charge in the app settings.
To turn off sending statistics about battery charge on a device,
Navigate to Profile > Settings > Send battery level data to My Kaspersky.
You will no longer be able to view the battery charge level for the current device on My Kaspersky.
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About the Security News feature
The Security News feature advises you how to improve protection of your device and your digital environment. The feature shows you tips on how to fix weak settings of the operating system and informs you of the latest Kaspersky security news.
About weak settings
When you are using your device, operating system settings can be changed as a result of your actions or the actions of apps that you run. The changed weak settings can pose a risk to the security of your device. For example, if the device is jailbroken, the security of the device may be compromised.
Notifications about weak settings of the operating system can be divided into two types:
- Warning notifications. The settings affect operating system security and are equivalent to vulnerabilities.
- Recommendation notifications. You are advised to fix the settings to improve the security of the operating system.
Security News searches for weak settings of the operating system at least once a day. If it detects weak settings in the operating system, it prompts you to fix them in order to restore the security of the operating system.
Information about detected weak settings is displayed on the main screen and in a Security News section you can see more details about your protection. You can perform the following actions:
- View detailed information about detected weak settings.
- Learn how to fix weak settings.
- Hide weak settings if you don't want to fix them.
About security news
Every day, the world is seeing more and more mass theft of passwords, hacking of databases, and online banking fraud. Kaspersky security news provides fresh information about such crimes and helps you prevent situations in which you could become a victim of hackers.
Security news is displayed together with other news from Kaspersky. Security news also appears as push-notifications. If a notification about a security news appears, you can proceed to the full text of the news by tapping the notification.
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Fixing weak settings
To fix weak settings of the operating system:
- Open the main app window.
- In the upper part of the screen, tap a weak setting that you want to fix.
This opens a window with description of the weak setting and advice on how to fix it.
Selection of relevant security news
To make sure that the security news you receive is specifically relevant for you, Kaspersky app gets information about your device and the apps you use. This information is used only for the purpose of selecting news that may be important or interesting to you. If you don't want to get this information, you can disable the option.
To disable the selection of relevant security news:
- Open Kaspersky app.
- Tap Profile > Settings.
- Turn off Send statistics to Kaspersky.
About Kaspersky VPN
Kaspersky VPN hides your real location and encrypts all data sent and received by your device.
How it works
Public Wi-Fi networks may be under-protected, for example, a Wi-Fi network may use a vulnerable encryption protocol or popular Wi-Fi network name (SSID). When you make Internet purchases over an unsecured Wi-Fi network, your passwords and other confidential data may be transmitted without encryption. Hackers can intercept your confidential data, find out your bank card details and then access your money.
When connecting to a Wi-Fi network, the app checks the network. If the Wi-Fi network is unsecured, the app prompts you to enable a secure connection via a specially allocated virtual server. This way, the app sends and receives your data over an encrypted secure connection. This process guarantees that no one in the Wi-Fi network can intercept your private data.
Advantages
Kaspersky VPN provides the following advantages:
- Safe use of payment systems and booking websites. No one in the Wi-Fi network will be able to intercept your bank card details when you make online payments, book hotel rooms, or rent cars.
- Protection of your privacy. Others can't determine the IP address of your device or your location.
- Protection of your personal data. No one in the Wi-Fi network will be able to intercept and read your email, chats, and private correspondence on social networks.
By default, you have the limited version of Kaspersky VPN. You can switch to the unlimited version.
Now you can use VPN in the upgraded all-in-one app — Kaspersky for iOS. This app has everything you need for your protection and privacy and it includes Kaspersky VPN Secure Connection functionality.
When you install Kaspersky app, tap VPN and follow the instructions on the screen to transfer your VPN settings.
After these settings are transferred, the VPN will work via Kaspersky app. At the same time, VPN functionality will stop working in Kaspersky VPN Secure Connection, and you can delete this app.
The secure connection will be automatically turned off while the VPN settings are being transferred to Kaspersky app.
If you want to transfer VPN settings, both apps should be connected to the same My Kaspersky account. If you have different subscriptions and want to use them at the same time, you'll have to contact Technical Support.
You can still change your mind and use Kaspersky VPN Secure Connection instead of Kaspersky app. However, settings cannot be transferred back from Kaspersky app. If you decide to keep using Kaspersky VPN Secure Connection, you will have to configure the VPN settings manually.
About the subscription
If you have a My Kaspersky account with a subscription to Kaspersky VPN Secure Connection, you can sign in to it in Kaspersky app and use the subscription.
If you used an anonymous subscription for Kaspersky VPN Secure Connection, you will have to connect to your My Kaspersky account. As a result, your subscription will become deanonymized.
Use of VPN may be regulated by local legislation. You may use VPN only in accordance with its purpose and without violating local legislation.
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Choosing the Kaspersky VPN version
You can use the limited version of Kaspersky VPN or buy a subscription for the unlimited version of Kaspersky VPN. You can buy or renew your subscription from the app.
Feature |
Limited version of Kaspersky VPN |
Unlimited version of Kaspersky VPN |
Secure Traffic |
Specific amount per day |
As much as you want |
Virtual Server |
Selected automatically |
Any from the list |
The amount of available secure traffic doesn't affect the amount of internet traffic available from your mobile operator. You can continue using the internet after the secure traffic limit is exceeded, but your data won't be secured by Kaspersky VPN.
- In the limited version, the secure connection will be disabled when the secure traffic limit is exceeded. The app notifies you when your secure connection has been disabled. You can wait the time specified in the main app window and then re-establish a secure connection. The amount of secure traffic displayed as used in the app may slightly differ from the amount actually used.
- In the unlimited version, your daily amount of secure traffic is not limited. Your subscription for the unlimited version may include either one or several devices. If your subscription works for several devices, connect them to one My Kaspersky account to share your subscription. On My Kaspersky, you can also disconnect the devices from your subscription.
Turning on VPN
To turn on VPN:
- Open Kaspersky app.
- Turn it on in the VPN section
A secure connection will be established. The secure connection state may change as the app operates.
Viewing the VPN state and available traffic
You can view the secure connection state and make sure that your data is transferred securely.
In the limited version, you can also view the amount of secure traffic available for today. In the unlimited version, the app doesn't display traffic usage because you have an unlimited amount of secure traffic.
The amount of available secure traffic doesn't affect the amount of internet traffic available from your mobile operator. You can continue using the internet after the secure traffic limit is exceeded, but your data won't be secured by Kaspersky VPN.
To view the secure connection state and available secure traffic,
Open the main app window and navigate to the VPN section.
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Switching to the unlimited version of Kaspersky VPN
To switch to the unlimited version:
- Open Kaspersky app.
- In the VPN section, turn on VPN .
- Select a monthly or annual subscription. Both subscriptions include autorenewal.
The App Store window will open in the app.
- Confirm the purchase.
The subscription details will be updated on all of your devices that use Kaspersky VPN as well as on My Kaspersky.
You can view subscription details in the account info section of the app.
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Restoring the unlimited version of Kaspersky VPN
If you have previously purchased a subscription to the unlimited version of Kaspersky VPN, you can restore it. Your subscription is associated with your My Kaspersky account.
When you install Kaspersky app on a new device or delete the app from your device and reinstall it, connect to My Kaspersky to restore your subscription.
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About Wi-Fi Security Check
Wi-Fi Security Check technology offers to turn on a secure connection when you connect to the Internet via an unsecured Wi-Fi network. This way, you can enter your confidential data safely, for example, in a public Wi-Fi network.
You can configure rules to automatically activate a secure connection for networks that you use often.
If there is no Internet connection in an unsecured Wi-Fi network, a secure connection will not be turned on automatically or the app will not offer to turn on a secure connection. The app will notify you that there is no Internet connection in the unsecured Wi-Fi network.
If you configured automatic activation of a secure connection or tapped Turn on for the unsecured Wi-Fi network without an Internet connection, the app will check for an Internet connection during one hour. If the app detects Internet connection, a secure connection will be turned on. If the device is disconnected from this Wi-Fi network, the app will stop trying to turn on a secure connection on the device.
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Setting VPN rules for unsecured Wi-Fi networks
Kaspersky app evaluates the security status of a Wi-Fi network. You can set up the app to turn on secure connection for the Wi-Fi networks that are considered to be unsecured.
To configure automatic turning on of a secure connection for unsecured Wi-Fi networks:
- Open Kaspersky app.
- Tap Profile > Settings > Wi-Fi Security Check settings.
- Tap Unsecured Wi-Fi Networks and select one of the following options:
- Ask. The app displays a notification and prompts you to turn on a secure connection when you are connecting to an unsecured Wi-Fi network.
Allow Kaspersky app to send you notifications. Otherwise, the app will not be able to warn you and offer to establish a secure connection. For information on configuring notifications, please refer to your OS documentation.
- Turn On VPN. The app turns on a secure connection when you are connecting to an unsecured Wi-Fi network.
- Do Nothing. The app does not display a notification and does not turn on a secure connection when you are connecting to an unsecured Wi-Fi network.
- Ask. The app displays a notification and prompts you to turn on a secure connection when you are connecting to an unsecured Wi-Fi network.
Setting VPN rules for known Wi-Fi networks
If you regularly connect your device to a specific Wi-Fi network, you can preconfigure secure connection settings for that netwrk.
To configure automatic activation of a secure connection for known Wi-Fi networks:
- Open Kaspersky app.
- Tap Profile > Settings > Wi-Fi Security Check settings.
- Tap Known Wi-Fi Networks.
A list of known Wi-Fi networks is displayed. If there are no known Wi-Fi networks, the list is empty.
- Select the Wi-Fi network for which you want to configure secure connection settings.
- Select an action for this network:
- Do As For Unsecured. When you connect your device to this Wi-Fi network, the application uses the settings specified for unsecured Wi-Fi networks. This applies to unsecured known networks. If the network is secure, the app does nothing.
- Turn On VPN. When you connect your device to this Wi-Fi network, the application turns on a secure connection.
- Do Nothing. When you connect your device to this Wi-Fi network, the application does not turn on a secure connection.
Allow Kaspersky app to send you notifications. Otherwise, the app will not be able to warn you and offer to establish a secure connection. For information on configuring notifications, please refer to your OS documentation.
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About the virtual server
The virtual server defines your virtual location as being in the selected country. You can select a virtual server in the app's interface. You will appear to be in the selected country to the websites and apps you open.
If you want to appear to the Internet as a visitor from a different country, you can change the country specified in the virtual server settings.
By default, the app chooses the virtual server automatically. Usually, the selected virtual server provides the fastest connection.
If you are using the limited version, you can't select the virtual server. The virtual server is always selected automatically.
Kaspersky app at the moment supports the following VPN server locations.
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Changing the virtual server
To change the virtual server:
- Open Kaspersky app.
- Select the VPN section.
- Select the location of the virtual server.
If you want the app to select the fastest server automatically, select the Optimal option.
To watch regional content in streaming services, select the recommended server.
If you are using the limited version, you can't select the virtual server. The virtual server is always selected automatically.
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Protecting data if a secure connection is lost
When you turn on a VPN, your data is reliably protected while you surf the Internet. However, if the VPN connection drops, your data will be unprotected, and attackers can steal it. For example, while you're walking around a shopping mall, your phone switches from one Wi-Fi connection to another. Each time this happens, it takes Kaspersky app a few seconds to protect your new connection.
To ensure that your data is always protected, use Kill Switch. Kill Switch will cut off data transfer over the Internet when the VPN is reconnecting. Your Internet connection will be restored as soon as the VPN turns on.
By default, Kill Switch is turned off and Kaspersky app does not block your Internet access if the VPN connection is interrupted.
To protect your data, Kill Switch blocks data transfer via the Internet entirely, until the VPN is restored.
To use Kill Switch, you must turn on VPN restoration after a disruption.
To turn on Kill Switch:
- Open Kaspersky app.
- In the main app window, tap Profile.
- In the Settings section, enable Kill Switch.
- The app may prompt you to turn on VPN restoration after a disruption and to grant the required permissions. Follow the instructions in the app interface.
The application will block your Internet access if the VPN connection is interrupted. You will be back online as soon as the VPN connection is restored.
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Viewing the statistics of secure traffic use on My Kaspersky
You can view the statistics of secure traffic use on My Kaspersky.
To view the statistics:
- Sign in to My Kaspersky.
- Go to the Devices section.
- In the Devices section, select the device on which Kaspersky app is installed.
- Click the Statistics button in the app panel.
The secure connection usage report for the current day is displayed. The connection time and virtual server are also displayed under the report.
Restrictions for the use of Kaspersky VPN
It is prohibited to use Kaspersky VPN for the following purposes:
- For any purpose that violates any applicable local, national or international legislation or regulation of the country in which the VPN server is located or in which the application is used.
- For the purpose of inflicting harm or attempting to inflict harm on minors by using any means.
- For the purpose of improperly using the application and intentionally deploying malicious computer software or any other similar code fragments that are malicious and/or inflict technological damage.
- For the purpose of reverse engineering, decompiling, disassembly, modification, interpretation, or any attempts to reveal the source code of the application or to create derivative operations.
- For the purpose of obtaining unauthorized access, interfering with or inflicting damage on the application. Any such violation will be reported to the appropriate authorized executive agencies, and we will assist such agencies in revealing your identity. If such a violation occurs, your rights to use the application will be immediately terminated.
- For the purpose of uploading, publishing, emailing or otherwise transferring any content aimed at provoking behavior that is unlawful, dangerous, threatening, violent, intended for harassment, dishonest, demeaning, immoral, indecent, defamatory, encroaching on the sanctity of privacy, malicious or racist, instigating ethnic or other conflicts, or any content that is likely to provoke such behavior.
- For the purpose of pretending to be any other person or legal entity or to otherwise distort your personal identity or association with a legal entity in cases where such identification is required or is stipulated by applicable legislation.
- For the purpose of falsifying or manipulating means of identification in order to conceal the original source of any content transmitted over VPN systems.
- For the purpose of uploading, publishing, emailing or otherwise transferring any content that infringes on any party's rights to any patent, trademark, trade secret, copyright, or other intellectual property.
- For the purpose of uploading, publishing, emailing or otherwise transferring any unwanted or unauthorized announcements or advertising materials, such as "junk mail", "spam", "chain letters", or "pyramid schemes".
- For the purpose of interfering with or incapacitating VPN systems and/or VPN servers and/or VPN networks, or violating any of the requirements, procedures, policies, or rules of networks connected to VPN systems.
- For the purpose of collecting and storing personal data of other users without their knowledge.
- For the purpose of distributing information that incites unlawful activity, or that promotes the infliction of physical damage or injury to any group of people or individuals, or that promotes any act of violence against animals.
Kaspersky is not a provider of VPN (Virtual Private Network) services. If access to specific websites or services is limited in the VPN service provider's region, you will not be able to access these websites and services through the Kaspersky VPN feature.
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About Anti-Phishing
What is phishing?
Scammers send you to a website that mimics the site of a trustworthy organization. They need you to open it and type in some of your personal data, for example, your Apple ID or bank card details. Then scammers will use the information they tricked from you to rob you or blackmail you. This type of fraud is called phishing and no device is safe from it.
What websites are usually faked?
Fraudsters can fake online services like banks or even Apple. The web address in the link may look very similar to the one you know, with just one tiny symbol giving away the impostors. But this difference is really hard to notice, even for experienced users.
How can I protect my data?
The answer is simple—turn on Anti-Phishing. The Anti-Phishing feature automatically checks the links opened on the device for fraud, malware, and other web threats. If the website is dangerous, its link will be blocked.
Anti-Phishing checks not only the links you open, but also online activity of the apps. This may cause some app features to be blocked. In Japan, the app also blocks links to restricted websites.
When Anti-Phishing is on, you can monitor the real-time statistics:
- How many sites, or more specifically domains, were checked while you were using the device
- How many malicious links were blocked by Anti-Phishing
Anti-Phishing is only available if you have a subscription for Kaspersky app.
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Turning on Anti-Phishing protection
To turn on Anti-Phishing:
- Open Kaspersky app.
- Scroll down to the Anti-Phishing section and turn on the feature.
The Anti-Phishing feature uses VPN technology. This is why when you turn on Anti-Phishing you need to allow the app to set up a VPN configuration.
If you turn off VPN in the device settings, Anti-Phishing will stop working.
When you turn on Anti-Phishing, the VPN icon appears in the status bar. However, it doesn’t mean that VPN is on. To turn on VPN, follow this instruction.
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About Data Leak Checker
What is this?
The Data Leak Checker feature checks your accounts on the web and alerts you when information about you becomes publicly accessible.
In Kaspersky app Free and Kaspersky app Standard, limited functionality is available: the app only checks your My Kaspersky account for data leaks. Full functionality is available if you have a subscription for Kaspersky app Plus.
Why should I worry about my data?
Cybercriminals may gain access to various web resource databases and steal user account data. Using these feature, you can learn whether your account data has been stolen and perform recommended actions to protect your data.
How the feature works?
You can check your account manually or set up automatic account checks. Kaspersky app checks the specified account and if the check reveals that your data may be publicly accessible, the app will notify you about it and display a list of sites from which a data leak could have occurred, the date of possible leak, and the category of data that may be publicly accessible.
Kaspersky app lets you check for possible leaks of not only your own data, but also data from other user accounts belonging to your friends and family, for example.
If you have a subscription for Kaspersky app Plus, you can set up automatic checks for up to 50 accounts in addition to your own My Kaspersky account.
When checking user accounts, Kaspersky does not retrieve data as plain text. It uses the data only to perform the specified check and does not store it. On detecting a leak, Kaspersky app does not gain access to the user data itself. It only provides information about categories of data that may be publicly accessible.
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Checking your accounts
To check whether your account data may be publicly accessible:
- Open Kaspersky app.
- Open Data Leak Checker section.
The Check an Account screen opens.
- In the search field, enter your email address.
- Tap Search.
If your account data is possibly leaked, the app displays a list of websites from which a data leak could have occurred, the date of possible leakage, and the category of data that may be compromised.
To learn more about the possible data leak and view Kaspersky recommendations, tap the website.
- The app saves each checked account to a list of accounts that are checked automatically every day.
You will get a notification if a possible account data leak will be detected.
About the Password manager feature
Kaspersky Password Manager is available in Kaspersky Plus and Premium only.
Kaspersky Password Manager protects all your passwords and other sensitive information with a single main password. You can install Kaspersky Password Manager on devices running Microsoft Windows, macOS, Android, or iOS to keep all your data safe and in sync.
The Password Manager feature is provided by the Kaspersky Password Manager app. To use the Password Manager feature install Kaspersky Password Manager after installing the main Kaspersky app.
See the Kaspersky Password Manager help for instructions on using Kaspersky Password Manager on mobile devices.
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Installing and starting Kaspersky Password Manager
To download and install Kaspersky Password Manager (if it has not been installed yet):
- Open Kaspersky app.
- In the Kaspersky Password Manager section, tap Download Install.
This opens a page containing the details of Kaspersky Password Manager.
- On the page containing app details, tap Install.
This will start the download and installation of Kaspersky Password Manager.
To start Kaspersky Password Manager that is already installed:
- Open Kaspersky app.
- In the Kaspersky Password Manager section, tap Open.
The Kaspersky Password Manager app window opens.
See the Kaspersky Password Manager Help for instructions on using Kaspersky Password Manager.
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Password Safety
Are your passwords easy to guess? Are they not unique and weak (for example, qwerty or 12345)? Are they based on information that can be guessed or obtained from public sources (for example, names or dates of birth of your relatives)? Such passwords can be easily cracked. And once that happens, someone can access your online accounts and related data.
The Kaspersky Password Manager app can help you quickly check the strength of your passwords and whether the same password is used in more than one account.
To view Kaspersky Password Manager password scan results or add new passwords from the Kaspersky app, do the following.
- Open the Kaspersky app.
- Open the Password Safety section.
- Scan results are displayed under Password Safety, grouped by safety categories.
- Use this screen to view password scan statistics, scan passwords, or add new passwords to the Kaspersky Password Manager app.
To learn more about password scans, refer to the Kaspersky Password Manager help.
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Battery Life
This feature is provided by the Kaspersky Battery Life app and battery life settings in Kaspersky app.
Kaspersky Battery Life helps you boost device battery life by monitoring the running apps. Kaspersky Battery Life is free. You need to install it from App Store. After you install Kaspersky Battery Life, it is no longer shown in the app's menu.
Kaspersky Battery Life can track your device's battery charge level and notify you if the battery will be discharged soon. After receiving the notification, you can adjust your device settings or close some apps to extend battery life.
You can schedule how long before the battery is discharged that the app should notify you.
Kaspersky Battery Life can also send statistics about battery charge level to My Kaspersky. On My Kaspersky, you can check battery charge of all devices connected to your My Kaspersky account.
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QR Scanner
This feature is provided by the Kaspersky QR Scanner app. Kaspersky QR Scanner lets you scan QR codes and safely access the information encrypted in QR codes by checking any links they may contain.
Kaspersky QR Scanner is free. You need to install it from App Store. After you install Kaspersky QR Scanner, it is no longer shown in the app's menu.
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About Social Privacy
This feature is available only in the Plus and Premium subscription plans of Kaspersky app.
Popular social services like Google and Facebook collect your data while you use them. This information is used to personalize your search experience and social interactions. We believe that you should have the option to see which data is being collected and to stop sharing it with the app or other app users whenever you want. The Social Privacy feature lets you manage data collection and privacy preferences in several services — right from our app. With Social Privacy, take control of your data in a single app and learn more internet privacy tips.
How it works
To start using Social Privacy, accept the Social Privacy Statement as part of the first run wizard or later when you decide to use the feature. This applies if you are using Kaspersky app in the European Union. You can withdraw your consent at any time but doing that limits the functionality of the feature.
The table below shows the supported services and the data whose collection settings you can manage and change.
Service |
Manageable data |
|---|---|
|
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For each type of data, you can manage the privacy settings in a more detailed way.
Besides managing data collection, the feature's main screen offers you several useful articles on the topic of social privacy. To read an article, tap its name in the Level up your privacy expertise section.
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Managing data collection and privacy settings
With the Social Privacy feature, you can learn which of your personal data is collected by Google, clear your search history and disable the collection of data.
Manage your Google data tracking
If you stop data tracking for apps and web search, personalization of your Google services may be limited. For example, Google may stop recommending places of interest to you, and your web search results may become less relevant. Data tracking will be disabled in all apps and on all websites and devices where you are logged into the same account. After you stop data tracking, for some time Google may still use the information collected about your recent search to improve the web search results during the active session. Disabling tracking does not cause all previously collected information to be deleted. You can review and delete this and other data on myactivity.google.com. Visit policies.google.com to learn more about the data that Google will still collect and why.
With the Social Privacy feature, you can check your current privacy settings on Facebook, LinkedIn, or Instagram and set them directly in the Kaspersky app.
To check and manage your Facebook, LinkedIn, or Instagram privacy settings:
- Open Kaspersky app.
- Open the Social Privacy section. Read through the information screens that appear when you open the section for the first time.
- On the main Social Privacy screen, go to the Services section and tap Facebook, LinkedIn, or Instagram. Sign in to your Facebook, LinkedIn, or Instagram account when prompted.
- Tap the type of Facebook, LinkedIn, or Instagram privacy settings you want to learn more about. Then set any custom rules that you want.
Social Privacy FAQ
Here are answers to some frequently asked questions about the Social Privacy feature.
How do I disable context advertising in Google services?
How to I disable context advertising on Facebook?
How do I hide my telephone number on Facebook?
How do I hide my location from Google?
How do I hide my location from Facebook?
How do I hide my tagged photos on Instagram?
How do I stop people from mentioning me on Instagram?
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Identity Protection Wallet
Available only in Kaspersky app Premium.
If you keep important files on your device, for example, scans of photo IDs, government documents, contracts, and so on, we recommend adding such documents to the Kaspersky Password Manager app. This guarantees the security of your personal data by preventing third-party access to the documents.
To view existing documents or add new ones to the Kaspersky Password Manager app from the Kaspersky app, do the following:
- Open the Kaspersky app.
- On the Identity screen, go to the Identity Protection Wallet section.
- Tap Add Document.
- Use this screen to view your protected documents or add new documents to the Kaspersky Password Manager app.
To learn more about protecting your documents, refer to the Kaspersky Password Manager help.
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About My Kaspersky
My Kaspersky is an online hub for the following tasks:
- Remotely managing supported Kaspersky applications on your devices.
- Downloading installation packages for Kaspersky applications.
You can sign in to My Kaspersky by any of the following methods:
- Using credentials associated with other Kaspersky resources.
- Creating a new account (on My Kaspersky or directly from compatible applications).
- Using your Facebook credentials.
You have to connect your devices to My Kaspersky in order to start using My Kaspersky.
Detailed information on using My Kaspersky is available in the My Kaspersky help.
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About My Kaspersky account
A My Kaspersky account is required to sign in to and use My Kaspersky as well as to use certain Kaspersky applications.
If you do not have a My Kaspersky account yet, you can create one on My Kaspersky or directly from compatible applications. You can also use your other Kaspersky accounts to sign in.
When creating a My Kaspersky account, you have to specify a valid email address and set a password. The password must contain at least 8 characters, including at least one number, one uppercase Latin letter, and one lowercase Latin letter. Blank spaces are not allowed.
If the password is too weak or common, you must make it stronger in order to continue the sign-up process.
After your account is created, you will receive an email message containing a link to activate your account.
Activate your account by clicking the link in the email message.
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About two-step verification
Two-step verification may be unavailable in your region. For more details, see the My Kaspersky help.
Two-step verification prevents bad guys from signing in to your My Kaspersky account even if they know your password. To verify your identity, you will receive a unique security code in one of the following ways:
- Via an SMS. We use the phone number you save on My Kaspersky. This means that both your password and your phone are needed to sign in to your account.
- Via an authenticator app. You first need to set up two-step verification via your mobile phone number for the authenticator app feature to be available.
You can turn on two-step verification on My Kaspersky. If you change your phone number, you can update it on My Kaspersky. If you are already signed in to your account on a device, nothing will change for you. For detailed instructions, see the My Kaspersky help.
The security code is valid for a short period. If it expires, request another security code.
If you haven't received an SMS message with a security code
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Sharing My Kaspersky credentials via a link
You can generate a personal link to install Kaspersky app on your computer or other devices. Your account data will be automatically transferred to the new device.
The link is created by My Kaspersky services and includes important parameters for your authentication. Do not send your personal link to anyone, because it may result in data leakage.
To install Kaspersky app on the other device:
- Open the main window of Kaspersky app.
- In the Protect all your devices section tap Learn More.
- On the screen that appears tap Send Link.
A system window with link sharing options appears.
- Open the link on the device, where you want to install Kaspersky app.
Now you can download the app and right after that you will be automatically signed in to your My Kaspersky account.
Signing in to My Kaspersky using the QR code
If you already have a My Kaspersky account and use Kaspersky app for Windows on your computer, you can sign in to Kaspersky app by scanning your personal QR code. In this case, your account data will be automatically transferred to the new device.
The QR code is created by My Kaspersky services and includes important parameters for your authentication. Do not send your QR code to anyone, because it may result in data leakage.
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Signing in to My Kaspersky using social media account
You can enjoy the benefits of My Kaspersky by signing in quickly using one of the services below. In this case, the email address you use for the service will also be used for your My Kaspersky account.
At the moment, we support quick sign-in through the following services:
- Apple
To sign in to My Kaspersky with another service:
- Choose the service you prefer and sign in to it. Make sure that you use an email address as your login in the selected service.
- If necessary, select the region and tap Continue.
If you want to sign in with your email address, tap Sign in with Email.
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Signing out of your My Kaspersky account
You can sign out of your My Kaspersky account in Kaspersky app.
You can use the app features only if you are signed in to your My Kaspersky account. When you sign out, the app protection features are turned off and the device is disconnected from your My Kaspersky account. When you sign in, the app restores the default statistics settings.
To sign out of your My Kaspersky account:
- Open Kaspersky app.
- Tap Profile.
- Tap
near your My Kaspersky account email address in My Kaspersky Account section. - Tap Log out.
You are now signed out of your My Kaspersky account.
How to get technical support
If you cannot find a solution to your issue in the documentation or in any of the sources of information about the app, we recommend that you contact Technical Support. Visit the Technical Support website to contact our Technical Support experts, who can answer all your questions about installing and using the app.
Before contacting Technical Support, please read the support rules.
Premium Support Services
Kaspersky Premium Support Services over the phone are not available in all regions. You can use Premium Support Services with paid subscription only.
With Kaspersky Premium Support Services you get added protection and convenience, including priority access, expert installation services, virus check and removal, and PC health check. Kaspersky Premium Support Services are not available in all countries.
Expert installation services
Whenever you have an installation problem on your computer, you can call us and the Kaspersky expert will remotely:
- run the installation via remote connection.
- make sure the installation progress is error free.
- provide an overview of settings and features of the application.
- answer any questions about the application or installation in the process.
- adjust the application settings based on your needs.
- confirm the application is installed, set up correctly and working properly.
Priority access to a premium support agent
Priority access to a premium support agent via phone or chat. Customer phone calls are given the highest priority (skip the line) and the chat program provided includes remote assistance capabilities.
Remote access support
One-click access to chat with a premium support agent with unlimited remote assistance included. Sit back and relax while we fix it!
Virus check and removal
Professional virus and spyware removal on any Windows device with a Kaspersky application installed.
PC health check
During a health check, our experts will perform a multipoint inspection to ensure the highest level of protection and performance of the device.
To use Kaspersky Premium Support Services, call the phone number assigned to the country in which you purchased the Kaspersky Premium subscription.
Common issues
While using the app, consider the specific features of your device and follow the guidelines in the documentation for your device.
- If your device has the power saving mode turned on, the following features have limited functionality:
- Security News
- Kaspersky VPN
- In rare cases, there can be difficulties with activating the trial version of the app. Please contact Kaspersky Technical Support if you get either of these notifications: Trial version is not available or Could not get the trial version.
- In rare cases, it may take some time to activate your subscription. To finish the activation process successfully, make sure the device is connected to the Internet and do not sign out of your My Kaspersky account.
- When you disconnect the app from the My Kaspersky account, sometimes the app might still suggest using the previous My Kaspersky account. If you select that account, the app returns an error. To use the previous account, enter the credentials manually. To change the account, in the authorization window tap Use Another Account.
- When the app changes the virtual server, there can be a short interruption of a secure connection. The transmitted data is not protected until the secure connection is reestablished.
- After you purchase the unlimited version of the Kaspersky VPN feature, there can be rarely a delay of several minutes before the app switches to the unlimited version.
- If your device changes the network when connecting to the Internet, there can be a short interruption of a secure connection. The transmitted data is not protected until the secure connection is reestablished.
- Changing the virtual server when visiting websites of banks, payment systems, booking websites, social networks, chats, and email websites could possibly trigger anti-fraud systems (systems intended for analyzing online financial transactions for signs of fraudulent operations).
- The VPN can be used only by one app at a time. If there is another app using VPN on your device, you must turn off VPN for this app before turning on secure connection in Kaspersky app.
- If your device has access point mode on and the Internet connection is secured, the other device connected to your access point will not be able to establish the Internet connection. To provide an Internet connection for the other device, turn off the secure connection on your device.
- On Mac devices, you can’t delete Kaspersky app right away.
- On devices running iOS 16 Beta, the Anti-Phishing feature stops working when a VPN connection is enabled.
Kaspersky VPN
While using the app, consider the specific features of your device and follow the guidelines in the documentation for your device.
- In some cases, the amount of used secure traffic displayed in the app may differ from the amount of secure traffic you actually used. This may happen when you use a high-bandwidth connection.
- If you use the limited version of Kaspersky VPN and sign in to My Kaspersky, extra secure traffic is added to the standard amount. However, the app may display less secure traffic than you have actually used, and the amount you have used may exceed both the standard limit and the new limit after signing in. As a result, you may get a notification that the traffic limit has been reached even right after more secure traffic is added to your standard amount.
- When the app changes the virtual server, the secure connection may be briefly interrupted. Transmitted data is not protected until the secure connection is reestablished.
- After you purchase the unlimited version of Kaspersky VPN, in rare instances there may be a delay of several minutes before the app switches to the unlimited version.
- If your device changes the network when connecting to the Internet, the secure connection may be briefly interrupted. Transmitted data is not protected until the secure connection is reestablished.
- If your device is acting as a hotspot and the Internet connection is secured, other devices connected to your hotspot will not be able to establish an Internet connection. To provide an Internet connection for another device, turn off the secure connection on your device.
- Changing the virtual server when visiting websites of banks, payment systems, booking websites, social networks, chats, and email websites could possibly trigger anti-fraud systems (systems intended for analyzing online financial transactions for signs of fraudulent activity).
- The VPN can be only used by one app at a time. If there is another app using the VPN on your device, you must turn off the VPN for this app before turning on a Kaspersky VPN in Kaspersky app.
- If you purchase auto renewed subscription under one My Kaspersky account and then sign in using another My Kaspersky account, when the monthly subscription is renewed, there will be created a new inactive license for a second My Kaspersky account you are signed in. This happens because online stores do not check your My Kaspersky account ID when processing the purchase or renewing the subscription.
- If there are apps on your device that help to connect to Wi-Fi networks, Kaspersky app may not establish a secure connection for an unsecured Wi-Fi network. This happens because Kaspersky app may not get information about a network connection while such apps are working.
- The Internet connection speed may be reduced by more than 50 percent with Kaspersky VPN running. We cannot guarantee the minimum speed of the Internet connection.
- When your iOS device switches to sleep mode or is locked, the VPN or Wi-Fi connection may be lost due to the manufacturer's settings. After you unlock your device, make sure to check that you are still connected to Wi-Fi and the VPN is still active.
- VPN functionality may be unavailable when the device uses an IPv6 address. This limitation doesn’t affect IPv4 addresses or dual-stack IPv6 addresses.
- When you activate the unlimited version via a link or sign in by sharing your credentials (link or QR code), Kaspersky app checks the clipboard on the device. The app only runs through specific and potentially dangerous content as part of the installation process. Kaspersky app does not examine your personal data copied to the clipboard.
If you cannot connect to a certain website or web service using a VPN
Some websites and web services deny access when you try to connect to them through a VPN. Websites and web services may deny VPN access for the following reasons:
- Website owners want the licensed content they publish to only be available for a certain country, since there are different offers and prices for different countries.
- Website owners want the website to only be visited from a certain region. For example, a lottery is drawn only for a certain country, so access from other regions is forbidden.
- There are web services that, for legal reasons, are only available in a particular region (for example, some media services providers or news broadcasters). These web services resist anonymizers and are not available when you use a VPN (or another anonymizer) to reach them.
- These web services not only determine the location of the client, but also determine if the client uses an anonymizer. If an attempt to access the web service via an anonymizer is detected, access to the web service is blocked.
- If you cannot access a certain website or web service by using a Kaspersky VPN, we recommend contacting Kaspersky Technical Support. Report the web service that is unavailable and from which location. Kaspersky will do our best to resolve the issue.
VPN unavailability in certain regions
In some regions, using a VPN is legally regulated. Currently, these countries are:
- Republic of Belarus
- Oman
- Pakistan
- Qatar
- Iran
- Saudi Arabia
- China
Sources of information about the app
The Kaspersky app page on the Kaspersky website
On this page, you can view general information about the app, its functions and features.
Kaspersky app page contains a link to the online store. There you can purchase the app or renew your license.
Discuss Kaspersky applications on Kaspersky Support Forum
If your question does not require an immediate answer, you can discuss it with Kaspersky experts and other users on our Forum.
On the Forum, you can view discussion topics, post your comments, and create new discussion topics.
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Information about third-party code
Information about third-party code is contained in the About section in the app menu.
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Trademark notices
Registered trademarks and service marks are the property of their respective owners.
App Store, Apple, iPad, iPadOS, iPhone, iTunes, macOS, and Safari are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
IOS is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
Android, Firebase, Google, Google AdWords, Google Analytics, Google Play are trademarks of Google LLC.
Microsoft, Windows are trademarks of the Microsoft group of companies.
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About beta version
Beta versions are not for use in the United States.
We would like to learn about your experience using our mobile products' new features and invite you to be a beta tester. The beta version includes new features you can try before they are officially released.
Be aware that beta versions may be less stable than the final version officially released to the public. You may encounter problems such as app crashes, features that do not work properly, or unavailable services.
The beta version is free of charge. However, the app's functionality may be limited (for instance, purchases could be unavailable). Please carefully read all of the beta version's terms and conditions in the End User License Agreement.
You must use the app only in accordance with the functionality provided by the installed version of the app. The orange mark next to the app icon defines that you use the beta version of the app.
Before you start beta testing the app, please carefully read the "Beta and subscriptions" section.
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Beta and subscriptions
We recommend that you register a separate My Kaspersky account to use exclusively for beta testing.
If you have already purchased a subscription, do not add activation codes to My Kaspersky account used only for beta testing. Otherwise, the app will automatically activate the subscription and your subscription will start expiring. See how to check subscriptions on My Kaspersky in the My Kaspersky help.
If you are already using the subscription, you can use features available on subscription in the beta version under the same subscription. Your subscription term will not be extended by the duration of beta testing.
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Kaspersky Premium includes Identity Theft Protection provided by Iris Powered by Generali – a global identity and cyber protection company. Identity Theft Protection is not available in all countries.
Check if Identity Theft Protection is available in your country.
Identity theft resolution services
Identity theft resolution over the phone is not available in all regions.
Resolution Call Center specialists are available 24/7 to help restore your lost identity and prevent further damage in the event of an incident:
- Lost / stolen wallet assistance. We’ll assist you in notifying the appropriate bank or issuing authority to cancel and replace stolen or missing items, such as your debit/credit card, driver’s license, Social Security card, or passport.
- Reduced Pre-approved Credit Offers. Our opt-out service helps protect your privacy by reducing pre-approved credit card offers, some of which can be sent by fraudsters to steal your personal information.
- Removal from Telemarketing Lists. Our opt-out service helps you reduce the number of credit card direct mail offers and marketing phone calls you receive, some of which could be arranged by scammers to steal your identity.
- Fraud Alert Placement Online. If your identity is at risk, you can place a one-year fraud alert on your credit file, making it more difficult for criminals to open new credit in your name without your knowledge.
- Fully-managed restoration of lost documents and papers. If you or a loved one on your plan becomes a victim of identity theft / fraud, a dedicated Resolution Specialist will perform tasks to help restore your identity (after a police report, limited power of attorney, and identity theft affidavit are completed and submitted). Note: Availability of this feature varies by country depending on local laws.
- Creditor notification, dispute, and follow-up. In those countries where available, we’ll contact your creditors’ fraud departments with separate itemized account statements to dispute each fraudulent occurrence. We will follow-up until each matter has been fully resolved, keeping you notified throughout the process with regular status reports.
- Inform police, legal authorities. We’ll assist you in reporting the fraudulent activity to the local authorities and we will forward a report of the fraudulent activity to creditors.
- Medical identity theft assistance. In those countries where available, we will, in the event you become the victim of medical identity theft, provide help with fraudulent medical claims placed in your name and medical care that was received fraudulently by another individual in your name. We will help you to ensure that health care, insurance claims and medical records are corrected and we will involve our in-house medical staff if necessary.
- Travel arrangements and journey continuation. If you experience identity theft while traveling more than 100 miles away from home, we’ll assist in making emergency travel arrangements, including airline, hotel, and car rental reservations.
- Emergency cash advance. If you experience Identity Theft more than 100 miles from your primary place of residence, we’ll provide you an emergency cash advance of up to $500. All costs associated with this service will be your responsibility. These services must be secured by a valid credit card. Any advance made to you, not otherwise secured by a valid credit card and paid to GGA by the credit card company within 30 days of such advance, must be reimbursed by you to us within 45 days from the date such advance is made. Thereafter any amount due will accrue interest at a rate of 1.5% per month. Notwithstanding anything to the contrary herein, GGA shall be under no obligation to advance funds not otherwise secured by a valid credit card.
Availability of the above mentioned services varies by country. You can use them with paid subscription only.
Identity Theft Insurance
With Identity theft insurance you can protect yourself against financial damages associated with resolution and restoration of stolen identity. Gain that valuable peace of mind that comes from having a US$1 million identity theft insurance policy for recovery expense reimbursement.
Identity Theft Insurance is provided under a master policy of insurance underwritten by Generali U.S. Branch that has been issued to Generali Global Assistance, Inc. This summary is intended for informational purposes only and does not include all terms, conditions and exclusions of the policy. Coverage may not be available in all jurisdictions. Members must refer to the actual policy for terms, conditions, and exclusions of coverage. Members must also review their summary description of benefits. Generali US Branch (New York, NY; NAIC # 11231) operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.
Availability of the above mentioned services varies by country. You can use them with paid subscription only.
Scam Prevention and Assistance
Scammers use all kinds of tactics to steal your money. They may send you fake bills or ask you to pay fake online orders. If you are ever in doubt if a particular offer is legitimate, you can call us and we will verify it for you.
Scam Prevention and Assistance includes:
- ScamAssist. If you receive a message or offer that’s either alarming or seems too good to be true, our ScamAssist specialists will analyze the message and warn you if it’s likely to be a scam, helping to reduce the chances of a cybercriminal stealing your money or sensitive data.
The service provider is not responsible or liable for the availability, safety, accuracy or effectiveness of the techniques, products, tools or resources used by the service provider in its Scam Prevention & Assistance service and your access and use of Scam Prevention & Assistance is entirely at your own risk.