Viewing incident details

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Incident details are a page in the interface that contains all of the information related to the incident, including the incident properties.

To view incident details:

1. In the main menu, go to Monitoring & reporting → Incidents.
2. In the incident table, click the ID of the required incident.

The window with incident details is displayed.

If necessary, you can refresh the information in the incident details by clicking the refresh () icon next to the incident name.

The toolbar in the upper part of the incident details allows you to perform the following actions:

• Edit the Name, Description and External reference field values
• View the incident on the investigation graph
• Change the incident status
• Change the incident priority
• Assign the incident to an analyst
• Select a playbook
• Link alerts to the incident
• Merge the incident with other incidents

Incident details contain the following sections:

• Summary

  The summary section contains the following incident properties:

  • Type. Incident type.
  • Analyst. Current assignee of the incident.
  • Creation method. How the incident was created—manually or automatically.
  • Name. Name specified at the incident creation. You can click the Edit button at the top to change the incident name.
  • Tenant. Name of the tenant in which the incident was detected.
  • Related tenants. Names of the tenants whose alerts are linked to the incident.
  • Assets. Number of users and devices that were affected by the incident.
  • Registered. Date and time when the incident was created.
  • Updated. Date and time of the last change from the incident history.
  • First event. A date and time of the first event related to the incident. This is the earliest event in the Details section of the alert details among all of the alerts linked to the incident.
  • Last event. A date and time of the most recent event related to the incident. This is the most recent event in the Details section of the alert details among all of the alerts linked to the incident.
  • Description. Incident description. You can click the Edit button at the top to specify the description.
  • External reference. Link to an entity in an external system. You can click the Edit button at the top to specify the external reference.
  • Priority. Possible values: Low, Medium, High, or Critical. Incident priority defines the order in which the incidents can be investigated. Incidents with the Critical priority are the most urgent ones and can be investigated first. You can change the priority by clicking the current priority value.
  • Severity. Possible values: Low, Medium, or High. Incident severity shows the impact this incident may have on computer security or corporate LAN security based on Kaspersky experience.
  • Rules. The rules that were triggered to detect the linked alerts. By clicking the ellipsis icon next to the rule name, you can open the shortcut menu. Use this menu to learn more details about the rule, find alerts or incidents that were detected by the same rule, or search the rule-triggering events in Threat hunting for the period between the first and the last event of the incident.

    When you click Go to Threat hunting in the menu, the Threat hunting section opens in the same tab. If you want to open the Threat hunting section in a new browser tab, click and hold the Ctrl key, and then click Go to Threat hunting in the menu.

  • Technology. List of technologies that detected the alerts linked to the incident.
  • MITRE tactic. A tactic or several tactics detected in the alerts linked to the incident. The tactics are defined in the MITRE ATT&CK knowledge base.
  • MITRE technique. A technique or several techniques detected in the alerts linked to the incident. The techniques are defined in the MITRE ATT&CK knowledge base.
  • Additional data. Additional information on the incident. You can edit a value in this field only by using a playbook. The field is displayed if you added a value.
• Details

  In the Details section, you can track the telemetry events related to the incident.

  To view the events related to the incident, click the Find in Threat hunting button. The opened table displays alert events related to the incident.

  The toolbar of the event table allows you to perform the following actions:

  • Download events. You can click the TSV button to download information about related events into a TSV file.
  • Unlink from incident. You can select an event or several events in the table, and then click this button to unlink the selected events from the alert related to the incident.

  You can go back to the incident details by clicking Incident investigation or by clicking the back button in your browser.

• Similar incidents

  In the Similar incidents section, you can view the list of incidents that have the same affected artifacts as the current incident. The affected artifacts include both observables and affected devices of the alerts linked to an incident. The list contains incidents in any status.

  By using the list, you can evaluate the degree of similarity of the current incident and other incidents. The similarity is calculated as follows:

  Similarity = M / T * 100

  Here, M is a number of artifacts that matched in the current and a similar incident, and T is total number of artifacts in the current incident.

  If the similarity is 100%, the current incident has nothing new in comparison with the similar incident. If the similarity is 0%, the current and the similar incident are completely different. Incidents that have similarity of 0% are not included in the list.

  The calculated value is rounded off to the nearest whole number. If similarity is equal to a value between 0% and 1%, the application does not round such value down to 0%. In this case, the value is displayed as less than 1%.

  Clicking an incident ID opens the incident details.

  Customizing the similar incidents list

  You can customize the table by using the following options:

  • Filter the incidents by selecting the term for which the incidents have been updated. By default, the list contains the incidents that have been updated for the last 30 days.
  • Click the Columns settings icon (), and then select which columns to display and in which order.
  • Click the Filter icon (), and then select and configure the filters that you want to apply. If you select several filters, they are applied simultaneously by logical AND operator.
  • Click a column header, and then select the sorting options. You can sort the incidents in ascending or descending order.
• Alerts

  In the Alerts section, you can view the list of the alerts linked to the current incident.

  By clicking an alert ID, you can open the alert details. You can also use the toolbar buttons to unlink alerts from the incident.

• Assets

  In the Assets section, you can view the devices and users affected by or involved in the incident.

  The asset table contains the following columns:

  • Asset type

    Possible values: device or user.

  • Asset name
  • Asset ID
  • Has signs of

    Possible values: attacker or victim.

  • Authorization status

    This parameter is only applied to device asset type. A device authorization status is defined by KICS for Networks. You can change the authorization status by applying the corresponding response action to a device.

  • Administration Server

    The Administration Server that manages the device.

  • Administration Group

    The administration group to which the device belongs.

  • Categories

    Asset categories which include the asset.

  By clicking a user name or a device name, you can:

  • Search the user name or the device ID in Threat hunting for the period between the first and the last event of the incident.

    When after clicking a user name or a device name you select Go to Threat hunting in the menu, the Threat hunting section opens in the same tab. If you want to open the Threat hunting section in a new browser tab, click and hold the Ctrl key, and then click Go to Threat hunting in the menu.

  • Search the user name or the device ID in other alerts.
  • Search the user name or the device ID in other incidents.
  • Copy the user name or the device name in the clipboard.

  You can also click a device name to open the device properties.

  By clicking a user ID or a device ID, you can:

  • Search the user ID or the device ID in Threat hunting for the period between the first and the last event of the incident.

    When after clicking a user ID or a device ID you select Go to Threat hunting in the menu, the Threat hunting section opens in the same tab. If you want to open the Threat hunting section in a new browser tab, click and hold the Ctrl key, and then click Go to Threat hunting in the menu.

  • Search the user ID or the device ID in other alerts.
  • Search the user ID or the device ID in other incidents.
  • Copy the user ID or the device ID in the clipboard.

  You can also click a device ID to open the device properties.

• Files

  In the Files section, you can upload, download, edit, or delete files related to the incident.

  You can upload files of any extension. Duplicate file names are allowed. The maximum number of files that you can attach to the incident and the maximum total file size you can specify in the configuration file.

  To upload files, click the Upload button and select one or multiple files. If you attempt to upload files exceeding the limitations, the Uploading files panel displaying a warning message will open. In this panel, you can remove files from the upload queue until the warning message disappears and click the Upload button to upload files. If you click the Upload button ignoring the warning message, upload will fail and the file list will include files that could not be uploaded with a warning icon next to the file names.

  Click a file to open the Edit file panel that displays file details. In this panel, you can edit file description.

  Use check boxes to select a file or multiple files. Select a file and click the Download button to download it. Select a file or multiple files and click the Delete button to delete the selected files.

  The Write permission in the Alerts and incidents functional area is required to upload and delete files and edit file descriptions. The Read permission in the Alerts and incidents functional area is required to download files.

• Observables

  In the Observables section, you can view the observables that relate to the alerts linked to the current incident. The observables may include:

  • MD5 hash
  • IP address
  • URL
  • Domain name
  • SHA256
  • UserName
  • HostName

  By clicking a link in the Value column, you can:

  • Search the observable value in Threat hunting for the period between the first and the last event of the incident.

    When after clicking a link in the Value column you select Go to Threat hunting in the menu, the Threat hunting section opens in the same tab. If you want to open the Threat hunting section in a new browser tab, click and hold the Ctrl key, and then click Go to Threat hunting in the menu.

  • Search the observable in Kaspersky Threat Intelligence Portal (opens in a new browser tab).
  • Search the observable value in other alerts.
  • Search the observable value in other incidents.
  • Copy the observable value in the clipboard.

  The toolbar of this section contains the following buttons:

  • Request status from Kaspersky TIP. Use this button to obtain detailed information about the selected observable from Kaspersky Threat Intelligence Portal (Kaspersky TIP). As a result, the information is updated in the Status update column. Requires integration with Kaspersky Threat Intelligence Portal (Premium access).
  • Enrich data from Kaspersky TIP. Use this button to obtain detailed information about all of the listed observables from Kaspersky TIP. As a result, the information is updated in the Enrichment column. Use a link in the Enrichment column to open the obtained enrichment details about an observable. Requires integration with Kaspersky Threat Intelligence Portal (Premium access).
  • Move to quarantine. Use this button to move the device on which the file is located to quarantine. This button is only available for hash (MD5 or SHA256) observables.
  • Add prevention rule. Use this button to add a rule that prevents the file from running. This button is only available for hash (MD5 or SHA256) observables.
  • Delete prevention rule. Use this button to delete the rule that prevents the file from running. This button is only available for hash (MD5 or SHA256) observables.
  • Terminate process. Use this button to terminate processes associated with the file. This button is only available for hash (MD5 or SHA256) observables.
• History

  In the Incident log section, you can track the changes that were made to the incident as a work item:

  • Changing incident status
  • Changing incident assignee
  • Linking an alert to the incident
  • Unlinking an alert from the incident
  • Merging the incident with other incidents
  • Uploading a file to the incident
  • Deleting a file from the incident

  In the Response history section, you can see the log of manual and playbook response actions. The table contains the following columns:

  • Time. The time when the event occurred.
  • Launched by. Name of the user who launched the response action.
  • Events. Description of the event.
  • Response parameters. Response action parameters that are specified in the response action.
  • Asset. Number of the assets for which the response action was launched. You can click the link with the number of the assets to view the asset details.
  • Action status. Execution status of the response action. The following values can be shown in this column:
    • Awaiting approval—Response action awaiting approval for launch.
    • In progress—Response action is in progress.
    • Success—Response action is completed without errors or warnings.
    • Warning—Response action is completed with warnings.
    • Error—Response action is completed with errors.
    • Terminated—Response action is completed because the user interrupted the execution.
    • Approval time expired—Response action is completed because the approval time for the launch has expired.
    • Rejected—Response action is completed because the user rejected the launch.
  • Playbook. Name of the playbook in which the response action was launched. You can click the link to view the playbook details.
  • Response action. Name of the response action that was performed.
  • Asset type. Type of asset for which the response action was launched. Possible values: Device or User.
  • Asset tenant. The tenant that is the owner of the asset for which the response action was launched.
• Comments

  In the Comments section, you can leave comments related to the incident. For example, you can enter a comment about investigation results or when you change the incident properties, such as the incident assignee or status.

  You can edit or remove your own comments. The comments of other users cannot be modified or removed.

  To save your comment, press Enter. To start a new line, press Shift+Enter. To edit or delete your comment, use the buttons on the top right.

  The Write permission in the Alerts and incidents functional area is required to leave comments.

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