Information to provide for contacting Kaspersky technical support regarding Kaspersky Scan Engine
To make processing of your request faster and minimize additional information requests, when creating a request:
Describe the actions that caused the issue.
Attach screenshots or a video to illustrate the issue.
Provide the following additional information:
(for Windows) Kaspersky Get System Info report with the Include Windows event logs option enabled, collected on the host on which the issue occurs. For instructions, see this article.
Trace files of the issue. For instructions, see this article.
Product configuration files: klScanEngineUI.xml and kavicapd.xml or kavhttpd.xml.
Send a request to Kaspersky technical support through CompanyAccount.