Changing the status of an incident

Incident status is information about the current incident status. You can change the incident status based on the results of incident processing. Incident statuses are used when generating application reports. The incident status can be changed either in the list of incidents or in the incident details window.

To change the incident status:

Open Management Console.
In the Management Console tree of nodes, select the Incidents node.
In the list of incidents, select an incident whose status you want to change.
You can select one or several incidents in the list.
Click the Change status button and select Selected incidents in the dropdown list.
You can change the status of all incidents in the list. To do this, in the Change status dropdown list, select All incidents.
In the Changing status window that opens, in the Status list, select the status that you want to assign to the incident.
If you need to specify the reason for the status change or other information pertaining to incident processing, add it in the Comment field.
Click OK to save the changes.

The new status of the incident is displayed in the Status column of the incidents list in the Incidents node. Information about the status change and the author of changes is saved in the incident history.

You can change the status of an incident in the Incident details window by clicking the Change button.

Use these settings for the following tasks

Managing incidents